Investment Operations Associate
Legal and General
Company Description
Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Our global asset management business provides our clients and partners with complex, responsible investment solutions, working internationally across public and private markets.
Who we are
We are one of Europe’s largest asset managers and a major global investor across public and private markets.
Asset Management is a critical driver of our Group strategy. The business aims to work synergistically with our Institutional Retirement and Retail divisions to benefit our clients and customers, and deliver enhanced shareholder returns.
Our investment philosophy and processes are focused on creating value over the long term. We believe that incorporating financially material sustainability criteria, when relevant to our clients, can create value and drive positive change.
Job Description
We’re recruiting for am Investment Operations Associate to join our APAC Investment Management Operations team. Responsible for providing independent oversight of outsourced service providers supporting the valuation of two core European investment vehicles: an Irish-domiciled ETF umbrella and ICAV umbrella. The successful candidate will monitor valuation activities, identify and investigate anomalies, and provide assurance that the Third-Party Administrator is accurately calculating fund valuations for publication to exchanges and investors.
A strong understanding of ETF and fund valuation processes is essential, given the strategic importance of these products.
In addition, the role oversees key Middle Office functions across the APAC region, including trade lifecycle management, cash management, and reconciliation activities, ensuring robust operational controls and the timely mitigation of settlement risk.
Acting as a trusted partner to the Asia Trading Desk, Fund Management teams, and strategic clients, the role-holder will deliver high-quality, solutions-focused support. The position plays a critical role in maintaining client confidence, strengthening the operating model, and supporting the continued growth and success of the Asia business.
What you’ll be doing:
Conducting oversight of ETF and ICAV fund valuations, reviewing NAV calculations, providing timely sign-off or challenge to third-party administrators, and identifying opportunities to strengthen controls, mitigate risk, and improve operational efficiency
Partnering with Fund Management to investigating and resolving valuation queries across ETFs and pooled funds, supporting the accurate and timely publication of NAVs
Reviewing post-trade transaction cost analysis against expected costs, collaborating with ETF Capital Markets and Distribution teams to understand fund flows, trading activity, and associated expenses
Supporting the launch of new ETFs and listed share classes, coordinating operational readiness activities and embedding changes to operating models and processes
Leading oversight of outsourced service providers across start-of-day, intraday, and end-of-day trade lifecycle activities, ensuring high-quality service delivery, robust controls, and effective support for Trading and Fund Management teams
Monitoring APAC market activity, identifying settlement risks, operational exceptions, cash impacts, and trade mismatches, and driving timely resolution to minimise risk exposure
Managing subscription and redemption processing, supporting efficient funding, trading execution, client servicing, and overall operational effectiveness
Investigating reconciliation breaks, overdrafts, and custody-related issues while acting as a key contact for Asia client servicing, managing stakeholder queries, providing analysis, and escalating issues where required
Who we’re looking for:
Investment Operations experience with strong knowledge of fund valuations, including NAV production and/or valuation oversight, and the ability to independently analyse, challenge, and resolve valuation queries
Applying strong knowledge of the trade lifecycle, settlement, custody, and post-trade operations across EMEA and APAC markets
Overseeing outsourced and third-party service providers, monitoring service delivery, controls, and SLA performance to ensure high-quality operational outcomes
Managing reconciliations and operational exceptions across cash, stock, and NAVs, identifying root causes and driving timely resolution of breaks
Operating effectively within multi-currency environments, leveraging knowledge of global custodians and matching platforms such as State Street and CTM
Building strong relationships with stakeholders, clients, and service providers, communicating effectively across multiple levels and functions within a global organisation
Applying a robust risk and control mindset, demonstrating ownership, attention to detail, sound operational judgement, and disciplined escalation of issues where required
Driving proactive problem solving and continuous improvement initiatives while working successfully in a fast-paced global environment, with strong written and verbal English skills; Cantonese, Mandarin, or Japanese being advantageous
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contri