Social Lead, Product Remote - Americas
Shopify
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- Social Lead, Product
- Remote - Americas
- Creative
- About the role
Shopify’s Social Media team, part of our broader Brand team, shapes how Shopify shows up on social for merchants, developers, and followers.
As the Social Lead, Product, you’ll be the primary point of contact for Product and Product Marketing on our highest-priority launches, including Universal Commerce Protocol, Shopify AI Toolkit, and Sidekick, as well as milestone moments like Shopify Editions. You’ll concept and create content that brings product launches and technical conversations to life across Shopify’s owned social channels and, in some cases, spokesperson channels.
You’ll own GTM campaigns end-to-end on social, setting the strategy, assembling the right team to produce original content, and consulting on executive and thought leader channels. You’ll operate across multiple campaigns and products at once. This is a senior individual contributor role.
Responsibilities:
Own original content and social communications on @Shopify X, LinkedIn, and Instagram for product campaigns from aim through execution
Develop copy and creative assets that drive affinity and engagement with Shopify’s products among commerce and tech audiences
Treat the product brief as the minimum floor, experimenting with new tactics and formats that push the boundaries of how we go to market
Drive cross-functional coordination and messaging consistency for GTM campaigns, partnering with stakeholders across Product Marketing, Comms, Creator Partnerships, and Paid Media
Pitch evergreen content and programming, including livestreams, X Spaces, and AMAs with Product teams
Coach Social Producers and Designers through thoughtful creative feedback. Must have experience working with in-house creative teams.
Measure the impact of your work and own a regular reporting cadence, including monthly recaps and product business reviews
Stay current on platform best practices, trends, and the latest AI tools
Qualifications:
Relevant experience in social and product marketing for tech brands
Ability to translate products and technical roadmaps into social campaigns and tactics
Ability to measure social and marketing performance and synthesize insights for Product stakeholders
Exceptional writing, communication, and storytelling skills
A self-reliant, high-agency operator who can drive work forward independently
Demonstrated passion for social platforms, memes, and innovative digital experiences
Bonus if you have experience with production tools such as Adobe Creative Suite, Figma, and Descript, and in-app editing tools on Instagram and TikTok
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Before you apply, consider if you can:
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
- We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.
- We hire people, not resumes. If you think you’re right for the role, apply now.
- Work with us in your early career
- Dev Degree Program
A 3-4-year program that allows people to earn a computer science degree while working. It’s designed for those looking to break into computer science or transition into the tech field.
- Learn more about our Dev Degree Program
- Internship Program
Shopify offers 4-month paid Engineering internships that are open to students, recent graduates, and those early in their careers.
- Learn more about our Internship Program
- APM Program
Shopify’s 12-month Apprentice Product Manager program is designed to help you gain the skills needed to start a product management career.
- Learn more about our APM Program
- Design Apprentice Program
Shopify's 6-month Design Apprentice Program pairs early-career designers with senior mentors through two rotations. Built for new graduates, career switchers, and those early in their design careers.