Customer Success
HubSpot
___×closeWe use cookies to improve HubSpot’s site. Some cookies are necessary for our website and services to function properly. Other cookies are optional and help personalize your experience, including advertising and analytics. You can consent to all cookies, decline all optional cookies, or manage optional cookies. Without a selection, our default cookie settings will apply. You can change your preferences at any time. To learn more, check out our Cookie Policy.Accept allDecline allManage Cookies
Logo - Full (Color)
Careers
Customer Success
- Customer Success
- At HubSpot, solving for the customer isn't a nice-to-have; it’s one of our core values.
View open Customer Success roles
Secondary Menu
- Scroll Left
- Scroll Right
- See all open positions
- in customer success department
Our PhilosophySolve For The Customer...Always.
- We’re on a mission to help millions of organizations grow better, and that starts with empowering our customers and partners in an ever-evolving world, being trusted advisors, and removing obstacles. Our Customer Success team ensures every customer maximizes the value of HubSpot—delivering expertise, building trust, and creating delightful experiences at scale.
- If you’re looking for a place where you can provide real value and have impact on your customers, look no further than a career in Customer Success at HubSpot.
Team BreakdownWho We Are
Our aspiration is to deliver an extraordinary customer experience that helps customers turn opportunities into outcomes. Our Customer Success Org consists of many different roles, including:
- Customer Support
- Our Support team handles the requests and requirements of our clients who need assistance to continue being successful with HubSpot tools and to keep growing better. We are a team that works 24/7 based on the strategic geographical locations of our offices, allowing us to cover different time zones.
- Customer Success Managers
- Customer Success Managers at HubSpot manage post-sale relationships, delivering value through exceptional service and support. They drive product adoption, remove roadblocks, manage risk proactively, and identify growth opportunities within their book of business. Their goal is to help customers turn opportunities into outcomes and grow better. CSMs operate with SMB, MM, Corporate, and Strategic Account customers.
- Contract Managers
- Contract Managers at HubSpot, deliver a great customer experience by negotiating sustainable contracts that support customer retention and growth. They collaborate with CS and Sales to recapture discounts, simplify the contracting process, and manage all assigned customer contracts. Like CSMs, they support a range of customers—from SMBs to Strategic Accounts—working both at scale and directly with customers to resolve inquiries and execute renewals accurately.
Department Values
- Customers Come First
- Before every decision, we ask ourselves, "How does this impact our customers?" If it doesn't make their lives easier, we go back to the drawing board.
- Always be Growing
- We believe that to best support our customers, we need to always be learning and growing ourselves. From skill development and training to AI training and more, the learning never stops.
- Human First Touch
- W