Manager, MRO Customer Service (Team Lead)
RTX · Singapore
Date Posted:
2026-09-11Country:
SingaporeLocation:
SG-01-SINGAPORE-010 10 Loyang Cres 10 LOYANG CRES-010, Phase 1Position Role Type:
HybridAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
Primary Function:
Develop pricing strategy and commercial solutions for ad-hoc and long term sales campaign
Drive Gross Margin growth and accuracy for all shop events
Manage costs throughout Engine Repair Process up to final invoice ensuring profit margin retention.
Manage MRO Customer Service event flow coordinators, manager and ICC Cost Analysts team
Work closely with relevant stakeholders (shop, Finance, Program & ICC) to ensure all activities revolving cost estimate, invoice, warranty claim, warranty campaign are carried out accurately
Duties:
Represent the shop and work closely with Regional Sales Manager (RSM) for request on sales handoff process, sales quote and long-term proposal, provide customized commercial solution.
Create standard work and develop tool/system on contract proposal offered by shop.
Support Finance process to quantify risk for more accurate margin predictability and financial forecast.
Oversee costing process at Quotation, Fixed Pricing and Best & Final Offer (BAFO).
Lead Project Cost Analysts team (based at ICC) responsible for tasks such as CE and Invoice generation, Warranty Claims and Sales Order generation.
Manage in-house and remote engine events for customers within the Asia Pacific region, all P&WC engine models
Ensure customer requirements and expectations are effectively communicated to the facility’s representative in preparation for engine (or engine module) induction
Lead the Event Management team and work closely with VSM to support the improvement in Gate 0, customer spec, engine flow, inter-department communication.
Lead the Event Management team to enhance MRO CS process (CRM, Gate 0, induction, Standard work, MFA, credit/commercial issues)
Lead and ensure KPIs for the MRO CS Team are being met (SNI, RNI, MFA, CH and so on)
Attend various production meetings as MROCS delegate to provide updates on customer status, prioritize customer’s request and AOG emphasis
Other duties or projects assigned by MRO Customer Service management.
EHS responsibilities
Work in accordance with accepted safe and environmental practices;
Report unsafe conditions and practices;
Make safety suggestion;
Investigate accident, incident or near misses, and follow-up on corrective actions;
Conduct workplace EHS inspection;
A member of the Safety/EHS committee.
Job Entry Requirement:
a. Experience:
Preferably minimum 8 to 10 years of Aviation experience
b. Education and Training.
Bachelor degree in Engineering or a Marketing (sales and services) discipline
Completed or on-going MBA/ Master in Finance an asset
Good knowledge and application in statistical and data analytics tools
Programming know how in VBA, Python, or equivalent preferred
Self-motivated, positive, resourceful and results-oriented
Meticulous and detail oriented
Good communication and negotiation skills, both written and spoken
Possess skills, to assess customer requirement opportunities effectively, forge long-term business relationships with the company’s key customers and have highly developed written and verbal communication abilities
Team player with strong leadership skills
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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