Tech Field Engineer
Unisys · Newcastle
What success looks like in this role:
The Field Engineer is responsible for delivering onsite and remote technical support services to clients across a range of IT infrastructure, end-user computing, and networking environments. This role serves as a key technical representative, ensuring the effective installation, maintenance, troubleshooting, and support of technology solutions while maintaining high levels of customer satisfaction and service excellence.
Key Responsibilities
Provide technical support for desktops, laptops, servers, network infrastructure, AV/meeting room technologies, kiosks, and other connected devices.
Install, configure, maintain, and troubleshoot hardware, software, operating systems, peripherals, and networked equipment.
Perform onsite and remote incident resolution, service requests, preventative maintenance, and system health checks.
Execute installations, relocations, upgrades, additions, and changes to IT equipment and infrastructure in accordance with client requirements and organisational standards.
Test, validate, and certify hardware, networks, systems, and approved business applications to ensure operational readiness and compliance.
Support network and infrastructure environments from both operational and maintenance perspectives, including proactive maintenance activities.
Manage and resolve technical issues within agreed service level agreements (SLAs), escalating complex issues where required and ensuring timely follow-through to resolution.
Maintain accurate service documentation, asset records, and ticket updates in accordance with organisational procedures.
Build and maintain positive client relationships through effective communication, professionalism, and a customer-focused approach.
Adhere to workplace health and safety, security, and compliance requirements while performing onsite activities.
Represent the organisation professionally at all times through conduct, communication, appearance, and service delivery.
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You will be successful in this role if you have:
TAFE equivalent qualification required.
Technical certification, associate degree, or relevant industry qualifications preferred (e.g., Microsoft, Cisco, CompTIA, ITIL).
Minimum 1-2 years' experience in IT support, field services, desktop support, or a related technical role.
Demonstrated knowledge of Windows operating systems, desktop and laptop hardware, networking fundamentals, and peripheral devices.
Experience supporting enterprise clients and working within service management frameworks and SLA-driven environments.
Strong problem-solving, communication, and customer service skills.
Ability to work independently while managing multiple priorities in a fast-paced environment.
This role requires a proactive, customer-oriented professional who can diagnose and resolve technical issues efficiently while delivering an exceptional support experience to end users and stakeholders
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
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