SR Director of Software Engineering – Lending Technology
JPMorgan Chase · United States
You will lead the modernization of our commercial lending processes and the technology that powers them. You will work directly with bankers and product partners to deliver simpler workflows, stronger controls, and faster client outcomes. You will set engineering standards that prioritize reliability, security, and speed—without sacrificing resiliency or cost discipline. You will be a hands-on technical leader who develops talent and stays current through continuous learning.
As a Senior Director of Software Engineering at JPMorganChase within the Commercial and Investment Bank Lending Technology team, you lead leaders and senior engineers to design and modernize commercial lending workflows and platforms. You partner closely with bankers, product, and operations to turn business needs into roadmaps and measurable delivery. You set a high bar for reliability, secure development, and operational excellence while increasing delivery velocity. You use data to guide decisions and ensure implementations are correct. You proactively manage organizational health, staffing, vendor strategy, and budget.
Job responsibilities
- Set and uphold engineering standards across architecture, reliability, security, and delivery for commercial lending modernization
- Partner with bankers, product, and operations to translate business needs into clear roadmaps, well-defined scope, and measurable outcomes
- Drive operational excellence through automation, observability, resiliency patterns, and disciplined incident management to improve availability and speed-to-delivery
- Lead design reviews and critical-path technical decisions; mentor senior engineers and engineering leaders
- Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments
- Make disciplined build, buy, and reuse decisions based on business value, risk, and total cost of ownership
- Establish a data-driven culture by defining metrics, analyzing outcomes, and using insights to improve product decisions and controls
- Own budget planning, forecasting, and expense management; proactively adjust spend, staffing, and vendor usage to avoid surprises
- Build and retain high-performing teams through structured hiring, performance management, and career development practices
Required qualifications, capabilities and skills
- Formal training or certification on software engineering concepts and 10+ years applied experience; in addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
- Demonstrated experience leading leaders (managers of managers) and senior technical staff in complex engineering organizations
- Proven ability to modernize workflow-heavy enterprise systems, including process redesign and platform modernization
- Strong engineering fundamentals across system design, distributed systems, reliability engineering, secure development, and software delivery practices
- Demonstrated ability to partner with non-technical stakeholders (including bankers and operations) and drive alignment on scope, risk, cost, and timelines
- Experience leading multi-organization adoption of agentic AI-enabled engineering operating models (using enterprise-authorized tools within the work environment), including defining governance (human-in-the-loop decisioning, quality gates), measurement frameworks, and secure handling of sensitive inputs/outputs across teams
- Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale, with demonstrated ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies
- Budget ownership experience, including planning, forecasting, and proactive expense management (headcount, vendor, and platform costs)
- Quantitative foundation to apply financial math to lending workflows; coursework or degree in calculus or statistics (or equivalent applied experience)
- Strong communication skills with the ability to be concise, direct, and credible with both engineers and business partners
Preferred qualifications, capabilities and skills
- Experience in lending, credit, underwriting, loan origination/servicing, or adjacent financial services workflows
- Experience building data-intensive platforms and using metrics to manage reliability, delivery, and product outcomes
- Experience with cloud platforms, platform engineering, and automation at scale
- Familiarity with risk, controls, auditability, and regulatory expectations in financial services
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans