Field Service Technician Ambr (F/M)
Sartorius · Home Office Madrid
Join our team and play a key role in supporting customers with Ambr systems, delivering service that drives customer satisfaction, maximizes retention, and contributes to our mission of creating a healthier future and better health for more people. As a Services Technician (F/M), you will be responsible for carrying out maintenance, inspection, and repair operations on Ambr systems to ensure the highest level of service excellence and operational performance. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. The Services Technician (F/M) should preferably be based in north-east Spain (Bilbao, San Sebastián, Burgos, etc.), while supporting customers across Spain and Portugal.Grow With Us - Your Responsibilities
Provide service and customer support during field visits or dispatches or ensure the preventive maintenance, installation and repair of Ambr systems'
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
What will convince us
Technical degree or certification
2+ years proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers