Service Director
Valmet · Shanghai
Drive Growth and Customer Success as Our Director, Services
As part of our succession planning, this position is being opened in advance of the planned retirement of the current Director, Services. We are seeking a strong successor who can ensure continuity, build on an established foundation, and lead the business into its next phase of growth and customer success.
Imagine leading a business where you can directly shape growth, strengthen customer partnerships, and build high-performing teams. As our Director, Services, you will take full ownership of the service business within your area, driving profitable growth, customer satisfaction, and long-term value creation. You will work closely with sales, operations, product groups, and business leadership to expand service opportunities across the installed customer base and lifecycle upgrades. This is a highly visible leadership role where your strategic thinking and commercial mindset will make a lasting impact on both customers and business performance.
Your Responsibilities
- Lead and manage the regional Services business with full P&L responsibility, ensuring sustainable and profitable growth.
- Develop and execute the area service growth strategy in alignment with the global Services strategy and business objectives.
- Lead service sales activities, expand lifecycle service offerings, and identify upgrade opportunities across the installed customer base.
- Collaborate with Business Unit management, product groups, and local Sales and Operations teams to achieve business targets and service KPIs.
- Lead, coach, and develop a team of service managers while fostering a strong customer-centric culture focused on delivering outstanding customer experiences.
- Build and maintain trusted long-term relationships with key customer stakeholders to support business growth and customer success.
Job Requirements
- Proven experience leading a service business and delivering measurable business growth.
- Strong commercial acumen with experience managing business performance, profitability, and strategic growth initiatives.
- Demonstrated leadership experience in developing and managing high-performing teams.
- Excellent stakeholder management and relationship-building skills across customers and internal organizations.
- Strong communication skills and the ability to work effectively in an international business environment.
- Customer-focused mindset with a passion for improving customer satisfaction and creating long-term value.
To Succeed in This Role
Success in this role requires a strong combination of commercial leadership, strategic thinking, and customer focus. You can translate business objectives into actionable growth plans while maintaining operational excellence. You know how to build long-term customer relationships, drive organizational performance, and create an environment where teams can continuously develop and succeed.
We also expect you to align with Valmet’s Leadership Principles, practical behaviours that guide how we lead, collaborate, and succeed together:
- Take accountability – Act with ownership, set clear expectations, and follow through
- Lead with courage – Champion change, try bold ideas, and learn quickly
- Build on trust – Listen to understand, be open, and create psychological safety
- Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value
We Offer
Competitive pay, comprehensive insurance, and a vibrant workplace culture filled with team-building events and employee clubs. Plus, take advantage of our flexible internal mobility program to grow your career your way!
At Valmet, you will join a collaborative and international environment where innovation, customer success, and continuous development are highly valued. This is an exciting opportunity to influence business growth, work with industry-leading customers, and further develop your leadership career within a global organization.
When Everything Works Together
Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.
Join the team – and lead the way with us!