Technical Service Representative
Ecolab · Saint Lucia
Join Ecolab’s industry-leading Food & Beverage team as a Service Technician. We help customers improve food safety and product quality, enhance sustainability, and boost operational efficiency. Through our cleaning and sanitation solutions, we support food, beverage, and dairy manufacturing environments by providing technical service, equipment maintenance, and customer consultation. This entry-level technical position is responsible for delivering service excellence, supporting customer operations, and ensuring the effective performance of Ecolab products and equipment.
What’s in it For You:
Join an ambitious, award-winning company with excellent opportunities for career growth and development
Access to best-in-class resources, tools, and technology
Thrive in a company that values safety and provides top-notch safety training and personal protective equipment
Work with some of the market leaders in the food and beverage industry
What You Will Do:
Deliver technical service and support to customers in food, beverage, dairy, manufacturing, and industrial environments
Perform equipment installation, preventive maintenance, troubleshooting, and repair activities
Conduct routine inspections, system audits, and process evaluations to ensure optimal equipment and program performance
Monitor chemical application systems and recommend adjustments to improve operational efficiency, product quality, and sustainability outcomes
Consult with customers on technical, chemical, mechanical, and application-related issues
Collect, analyze, and communicate operational data and service results through reports and customer reviews
Execute field trials, validations, and implementation of new products, technologies, and service programs
Establish, verify, and document sanitation, hygiene, and operational standards through regular customer visits
Support customers in achieving food safety, water management, productivity, and equipment reliability objectives
Identify opportunities for continuous improvement and recommend solutions that create value for customers
Ensure compliance with all safety policies, procedures, and environmental regulations
Maintain accurate service documentation and achieve monthly safety and service metrics
Position Details:
Candidate must reside in: Saint Lucia
Minimum Qualifications:
High school diploma or technical degree in Mechanical, Electrical, Electromechanical, Industrial Maintenance, or related field
Experience working in a technical service, maintenance, operations, or industrial environment
Valid driver's license and acceptable driving record
Computer skills including Microsoft Office applications
Physical Demands:
Lift, push, pull, and carry up to 50 kilograms at chest height
Must be able to access and be comfortable with working in a variety of conditions including confined spaces, cold environments, and hot environments
Must be able to physically perform the essential duties of the position which include lifting, stooping, kneeling, crouching, reaching, balancing, walking, standing, talking and hearing
Must be able to pass a drug screen and physical exam
Preferred Qualifications:
Associate degree or technical diploma in Mechanical, Electrical, Electromechanical, Industrial, Chemical, or related disciplines
Experience working in Food & Beverage manufacturing plants, water treatment operations, utilities, or industrial production facilities
Knowledge of pumps, dosing systems, instrumentation, electrical systems, and mechanical equipment
Experience with troubleshooting, preventive maintenance, and root cause analysis
Understanding of sanitation programs, water treatment systems, or chemical application technologies
Ability to interpret technical drawings, process diagrams, and equipment manuals
Strong customer service and communication skills
Willingness to work flexible schedules and respond to customer needs outside regular business hours
About Ecolab Food & Beverage:
See how Ecolab helps make 27% of the world’s processed food safe. In Food & Beverage, you’ll help a wide variety of food, beverage, and brewery processors manage the increasing risks of foodborne illness and contamination. By providing cleaning and sanitizing programs, animal care products, antimicrobial food tissue treatment and many other operational efficiency and product quality programs, Food & Beverage offers the opportunity to work with a combination of innovation and world-class service.
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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