Dedicated Account Supervisor
Ecolab · Nassau
Ecolab is seeking a Dedicated Account Supervisor to join our Food & Beverage and Industrial Solutions team. In this developmental role, you will combine technical service, customer support, and account management responsibilities while working closely with experienced Account Managers and Technical Specialists. You will help customers improve food safety, operational efficiency, sustainability, equipment reliability, and process performance through the implementation of Ecolab's products, services, and innovative solutions. This position offers a unique opportunity to develop both technical expertise and commercial acumen, preparing you for future Account Management opportunities within the organization.
What’s in it For You:
The opportunity to help customers achieve safe food, clean water, operational excellence, and sustainability goals
Exposure to both technical service and commercial account management responsibilities
Structured development and mentoring from experienced Account Managers and Technical Specialists
Access to best-in-class resources, tools, technology, and training programs
Career growth opportunities within Ecolab's Food & Beverage and Industrial businesses
The chance to work with leading manufacturers in food, beverage, dairy, and industrial environments
What You Will Do:
Work closely with Account Managers and technical teams to support customer operations and business objectives
Deliver technical service, troubleshooting, preventive maintenance, and equipment support at customer facilities
Conduct system inspections, process evaluations, and service audits
Support chemical application programs and recommend improvements to optimize performance, efficiency, and sustainability
Assist in developing and implementing sanitation, hygiene, water treatment, and operational improvement programs
Build strong customer relationships through regular site visits and consultative support
Participate in field trials, product validations, and implementation of new technologies and service programs
Analyze operational data and prepare service reports, recommendations, and business reviews
Identify opportunities to improve customer performance and support business growth initiatives
Assist in managing customer accounts, contract renewals, and value-delivery discussions
Learn account management fundamentals, including territory planning, opportunity identification, and customer retention strategies
Maintain compliance with all safety, environmental, and company policies
Minimum Qualifications:
Bachelor's degree in Engineering, Food Science, Chemistry, Biology, Industrial Technology, Mechanical, Electrical, Electromechanical, or a related technical field
2 years of experience in technical service, maintenance, manufacturing operations, engineering support, or technical sales
Valid driver's license and acceptable driving record
Proficiency with Microsoft Office applications
Willingness to work flexible schedules based on customer operational requirements
Ability and willingness to travel throughout the assigned territory
Preferred Qualifications:
Experience working in Food & Beverage manufacturing plants, water treatment operations, utilities, or industrial production environments
Knowledge of sanitation systems, water treatment programs, chemical applications, or industrial process equipment
Mechanical and troubleshooting aptitude
Strong analytical and problem-solving skills
Excellent interpersonal, communication, and presentation skills
Customer-focused mindset with an interest in developing commercial and account management capabilities
Ability to manage multiple priorities and work independently
Experience analyzing operational data and presenting recommendations to customers
Demonstrated initiative and desire for professional growth
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.