Senior Microsoft Teams Voice Engineer

Kinder Morgan · Houston

What We Are Looking For

We are seeking a Senior Microsoft Teams Voice Engineer to help design, implement, and support our enterprise voice environment as we continue our strategic migration from Cisco Unified Communications Manager (CUCM) to Microsoft Teams Phone (Teams Voice).

This role will serve as a key technical resource for Microsoft Teams Voice, with a strong focus on Teams Phone architecture, Direct Routing, Session Border Controllers (SBCs), SIP, call routing, and enterprise voice services. The engineer will also work with our existing Cisco voice environment during the transition; however, deep Cisco CUCM expertise is not required.

The ideal candidate has strong hands-on Microsoft Teams Voice experience, solid enterprise telephony and networking fundamentals, and experience implementing or supporting complex voice environments. Experience with Cisco CUCM and Cisco-to-Teams migrations is highly valued but considered a plus.

What You Will Do

Responsibilities

Microsoft Teams Voice Architecture & Engineering

Design, implement, support, and optimize Microsoft Teams Phone (Teams Voice) solutions
Serve as a key technical resource for the migration from Cisco CUCM to Microsoft Teams Voice
Design and support Direct Routing, Calling Plans, Operator Connect, and hybrid voice scenarios, as applicable
Configure, manage, troubleshoot, and optimize Session Border Controllers (SBCs)
Develop and maintain dial plans, voice routing policies, normalization rules, number assignments, and number-porting strategies
Support enterprise calling features, including Auto Attendants, Call Queues, emergency calling/E911, and related Teams voice services
Troubleshoot complex call-routing, signaling, connectivity, and call-quality issues
Use Microsoft Teams administration and diagnostic tools, including Teams Admin Center, PowerShell, and call-quality reporting tools
Assist in developing Teams Voice architecture, technical standards, migration strategies, and implementation plans

Voice Migration & Cisco Integration

Support the migration of users, locations, phone numbers, and voice services from Cisco CUCM to Microsoft Teams Voice
Work with internal teams, vendors, and other technical resources supporting Cisco CUCM, Unity Connection, CCX, gateways, and related Cisco voice infrastructure
Support SIP and voice integrations between Microsoft Teams, Cisco, SBCs, carriers, and other enterprise systems
Help identify and resolve interoperability issues during the transition from Cisco to Microsoft Teams
Contribute to migration planning, testing, cutovers, validation, and post-migration support
Help ensure operational stability of existing voice services throughout the migration

Network & Infrastructure Engineering

Assess and maintain enterprise network readiness for Microsoft Teams Voice
Work with network teams to ensure appropriate QoS, bandwidth, latency, and resiliency for real-time voice traffic
Troubleshoot voice-related network issues involving VLANs, QoS, routing, switching, firewalls, and WAN connectivity
Analyze voice quality issues involving latency, jitter, packet loss, RTP, SIP signaling, and network performance
Collaborate with network, security, infrastructure, and application teams to ensure reliable and secure voice services

Operations & Continuous Improvement

Provide advanced troubleshooting and escalation support for Microsoft Teams Voice and enterprise telephony issues
Work closely with Microsoft, Cisco, telecommunications carriers, vendors, and other service providers
Establish and maintain operational standards, monitoring, documentation, and support procedures
Develop technical documentation for architecture, configurations, call flows, dial plans, and troubleshooting procedures
Identify opportunities to improve reliability, performance, supportability, and the end-user calling experience
Provide technical guidance and knowledge sharing to other team members

What You Need

Required Qualifications

Strong hands-on experience with Microsoft Teams Phone / Microsoft Teams Voice
Experience implementing and/or supporting Direct Routing in an enterprise environment
Hands-on experience with Session Border Controllers (SBCs) and SIP-based voice connectivity
Strong understanding of SIP, VoIP, RTP, TLS, dial plans, call routing, and number normalization
Experience troubleshooting complex voice-routing, signaling, connectivity, and call-quality issues
Experience with enterprise voice implementations, migrations, or major platform changes
Strong networking fundamentals, including QoS, VLANs, routing, switching, bandwidth, latency, and packet loss
Strong analytical and technical troubleshooting skills
Ability to work effectively across infrastructure, network, security, application, vendor, and business teams

Preferred Qualifications

Experience supporting Cisco CUCM in an enterprise environment
Experience with Cisco Unity Connection, CCX, voice gateways, or other Cisco collaboration technologies
Direct experience migrating from Cisco CUCM to Microsoft Teams Voice
Experience with Microsoft Calling Plans and/or Operator Connect
Experience with enterprise number management and large-scale number porting
Experience with AudioCodes, Ribbon, or other enterprise SBC platforms
Experience with Microsoft Teams PowerShell administration and automation
Experience using Teams call-quality and diagnostic tools such as Call Quality Dashboard (CQD)
Experience with global, multi-site, or large enterprise voice deployments

Soft Skills & Leadership Attributes

Strong technical judgment and problem-solving skills
Ability to take ownership of complex technical issues from identification through resolution
Strong written and verbal communication skills
Ability to communicate technical concepts effectively to both technical and non-technical stakeholders
Comfortable working on complex, highly visible enterprise initiatives
Ability to influence technical architecture, standards, and operational practices
Collaborative approach to working with engineers, vendors, carriers, and business stakeholders
Self-directed with a strong sense of accountability and ownership

Why Join Kinder Morgan

Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.

Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.

For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.

Responsibilities

Microsoft Teams Voice Architecture & Engineering

Design, implement, support, and optimize Microsoft Teams Phone (Teams Voice) solutions
Serve as a key technical resource for the migration from Cisco CUCM to Microsoft Teams Voice
Design and support Direct Routing, Calling Plans, Operator Connect, and hybrid voice scenarios, as applicable
Configure, manage, troubleshoot, and optimize Session Border Controllers (SBCs)
Develop and maintain dial plans, voice routing policies, normalization rules, number assignments, and number-porting strategies
Support enterprise calling features, including Auto Attendants, Call Queues, emergency calling/E911, and related Teams voice services
Troubleshoot complex call-routing, signaling, connectivity, and call-quality issues
Use Microsoft Teams administration and diagnostic tools, including Teams Admin Center, PowerShell, and call-quality reporting tools
Assist in developing Teams Voice architecture, technical standards, migration strategies, and implementation plans

Voice Migration & Cisco Integration

Support the migration of users, locations, phone numbers, and voice services from Cisco CUCM to Microsoft Teams Voice
Work with internal teams, vendors, and other technical resources supporting Cisco CUCM, Unity Connection, CCX, gateways, and related Cisco voice infrastructure
Support SIP and voice integrations between Microsoft Teams, Cisco, SBCs, carriers, and other enterprise systems
Help identify and resolve interoperability issues during the transition from Cisco to Microsoft Teams
Contribute to migration planning, testing, cutovers, validation, and post-migration support
Help ensure operational stability of existing voice services throughout the migration

Network & Infrastructure Engineering

Assess and maintain enterprise network readiness for Microsoft Teams Voice
Work with network teams to ensure appropriate QoS, bandwidth, latency, and resiliency for real-time voice traffic
Troubleshoot voice-related network issues involving VLANs, QoS, routing, switching, firewalls, and WAN connectivity
Analyze voice quality issues involving latency, jitter, packet loss, RTP, SIP signaling, and network performance
Collaborate with network, security, infrastructure, and application teams to ensure reliable and secure voice services

Operations & Continuous Improvement

Provide advanced troubleshooting and escalation support for Microsoft Teams Voice and enterprise telephony issues
Work closely with Microsoft, Cisco, telecommunications carriers, vendors, and other service providers
Establish and maintain operational standards, monitoring, documentation, and support procedures
Develop technical documentation for architecture, configurations, call flows, dial plans, and troubleshooting procedures
Identify opportunities to improve reliability, performance, supportability, and the end-user calling experience
Provide technical guidance and knowledge sharing to other team members

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