Product Operations Senior Specialist
Delivery Hero · Riyadh
Company Description
HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Product Operations
Work closely with Product, Engineering in ensuring that product features are properly tested before go live
Build strong stakeholder management skills to be able to effectively manage business requests
Work with the product teams in OKR planning, being part of the product discovery process
Develop a good understand of business KPIs in order to be able to deliver business value in partnership with our Operations teams - Logistics, Sales, Service
Vendor integrations: enable the go-live of partner vendors on the platform after proper integration is done
Work closely with Engineering and Vendor teams to support POS API integrations.
Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes
Build dashboards and reports that can help with better insights for the teams on ongoing projects.
Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gains
- Manage program budgets, including cost forecasting and expense control
Provide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial results
Innovation: stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that can enhance the food delivery business.
Cross team Collaboration
Collaborate with teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution
Stakeholder Management
Work with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams and other internal stakeholders to get the right support and execution to improve overall operational performance
Own and manage project plans, timelines, and budgets for new initiatives or improvements with regular updates for internal teams for better visibility and impact.
Strategy & Planning
Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads.
Make critical decisions that support the Division's strategic and tactical direction.
Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
Demonstrating Strong Work Ethic
Follow all relevant policies, procedures, and processes for the daily work to be carried out in a consistent manner
Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness
Uphold a high-performance working environment and promote HungerStation Values, being a role model for peers
Qualifications
4 -5 years of operational experience in an e-commerce or food/tech industry (preferably 2 years in a senior role)
Deep problem solving skills and very strong at hypothesis formulation for crafting solutions
Experience in Analyzing and validating API payloads, requests, and responses for accuracy and compliance and to support Integrations.
Experience in building operational processes and defining improvements across the journey
Experience with project management and a deep understanding of prioritization and criticality of deadlines
Ability to build relationships, motivate peers, and manage upwards
Strong product sense to be able to deeply understand our ecosystem, and collaborate with Product teams on relevant topics
Strong Data analytics experience
Hands-on experience with tools such as Tableau, and Looker Studio will be an advantage
Additional Information
What We offer:
- We offer relocation support globally to our permanent employees.
- Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.
- Develop your skills with your personal educational budget for conferences and external training.
- Access our e-learning platform LinkedIn and participate in our various in-house training programs
- And much more…