Senior Vice President - Data Center Services Software Product Management & Ownership

JPMorgan Chase · London

As a Product Manager at JPMorganChase within the Infrastructure Platforms, Data Center Services team, you will own the product strategy and roadmap delivery across a portfolio of internal technology applications. You will operate across both strategic and execution layers — defining long-term product direction while acting as Product Owner within agile delivery, owning the backlog and working day-to-day with engineering teams to deliver against commitments. You will build strong partnerships with leadership, engineering managers, technical leads, and a broad stakeholder community to bring the roadmap to life. This role sits at the heart of a team that keeps critical infrastructure running and continuously improving at global scale.

Job responsibilities

Own and drive the product strategy across a portfolio of five or more applications, defining vision, priorities, and success metrics in alignment with Data Center Services and firm-wide objectives
Build and manage a structured product roadmap, balancing new feature development, technical debt, operational improvements, and strategic initiatives
Act as Product Owner for engineering teams — own and prioritise the product backlog, write epics, user stories, and acceptance criteria, and make scope decisions within sprints
Lead and facilitate agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives, ensuring engineering teams have clear, well-prioritised, and well-defined work at all times
Engage and manage a broad stakeholder community — gathering requirements, mapping user journeys, communicating progress, and aligning priorities across business, technology, and operations teams
Partner closely with Engineering Managers to align delivery capacity to product priorities and to resolve blockers, dependencies, and scope trade-offs
Define and track product key performance indicators and objectives and key results; use data and user feedback to inform prioritisation and demonstrate value delivered
Capture and maintain a deep understanding of user needs through structured discovery activities — including user journey mapping, feedback surveys, and facilitated research sessions — feeding insights directly into product prioritisation and backlog decisions
Champion the voice of the user and business within the engineering team, advocating for usability, quality, and value in every delivery
Support annual planning cycles, budget discussions, and investment cases for the Data Center Services product portfolio
Build relationships across the broader JPMorganChase technology and infrastructure community to identify opportunities for collaboration, reuse, and platform alignment

Required qualifications, capabilities, and skills

Formal training in a relevant discipline with demonstrated combined product management and product ownership experience, ideally within technology or infrastructure domains
Demonstrated ability to define and manage product strategy and roadmaps across a portfolio of applications
Hands-on Product Owner experience — writing and owning user stories, managing a product backlog end-to-end, and making day-to-day prioritisation decisions with engineering teams
Strong experience facilitating agile ceremonies including sprint planning, refinement, review, and retrospective, and maintaining delivery momentum across multiple teams or workstreams
Proven stakeholder management skills with the ability to align and influence across business, technology, and operations communities
Ability to translate complex business and technical requirements into actionable, well-prioritised, and clearly defined backlog items
Strong analytical skills with comfort using data to inform product decisions and measure impact
Excellent communication skills with the ability to present product strategy and delivery progress to senior leadership

Preferred qualifications, capabilities, and skills

Experience in infrastructure, platform engineering, or internal tooling product management
Familiarity with software development practices and the ability to engage credibly with engineering teams on technical trade-offs
Experience with agile delivery and product management tooling such as Jira or Confluence
Exposure to financial services technology or regulated industry environments

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Are you a product leader who thrives at the intersection of strategy and execution? At JPMorganChase, we build and operate some of the world's most critical technology infrastructure — and the people who shape those products make a real difference. This is an opportunity to own meaningful product outcomes, work with talented engineering teams, and influence the direction of platforms that power the firm.

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