Senior Manager of SRE

JPMorgan Chase · Dublin

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Senior Manager of Site Reliability Engineering at JPMorgan Chase, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning process with a focus on driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in an objective, data-driven manner to navigate difficult situations with composure and tact.

Job Responsibilities

Shows expertise in site reliability principles and demonstrates what it means to strike the balance between features, efficiency, and stability
Negotiates with your peers and executive partners to ensure optimal outcomes for all
Drives the adoption of site reliability practices throughout the organization
Ensures your teams demonstrates site reliability best practices and is able to demonstrate this empirically through stability and reliability metrics
Drives a culture of continual improvement by encouraging real-time feedback to improve the customer’s experience
Ensures your team collaborates with other teams within your specialization and avoids a duplication of work where possible
Follows an objective, data-driven, post-mortem strategy by conducting regular team debriefs that enable team members to learn from successes and mistakes
Provides individual coaching styles for entry to mid-level team members
Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences

Required qualifications, capabilities, and skills

Demonstrates advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
Experience leading technologists to manage and solve complex technological issues on an organizational level
Influences the team’s culture by championing innovation and change for success
Experience hiring, developing, and recognizing talent
Proficient in at least one programming language such as Python, Java/Spring Boot, .Net
Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
Proficient with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
Experience with container and container orchestration: (ECS, Kubernetes, Docker)
Experience with troubleshooting common networking technologies and issues

Preferred qualifications, capabilities, and skills

Ability to code and demonstrate data fluency to encourage the team to work more effectively
Strong understanding of release engineering practices, GitOps, branching strategies, and change management discipline
Experience with incident management, on-call operations, capacity planning, and reliability engineering practices
Experience authoring pipeline configuration (for example, YAML) and infrastructure templates (for example, Terraform or ARM)
Demonstrated ability to assess risk, remain calm under pressure, and drive clear
AWS and Azure experience preferred; Oracle Cloud Infrastructure (OCI) exposure is a plus

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Build scalable platforms by coding, automating and optimizing systems to enhance operations and performance across applications.

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