Client Service Account Manager - Payments - Associate (all genders)

JPMorgan Chase · Frankfurt am Main

A Client Service Account Manager (CSAM) is the ‘window’ into J.P Morgan Payments and is the primary point of contact for our clients. A CSAM is responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization.

As a Client Service Account Manager in our Payments team, you will be the client’s champion, empowered to identify process improvements, opportunities for growth and will have full responsibility for delivering regular “Service Reviews” with clients either in person or remotely. You will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience. Please note, first round interview will be conducted in German.

Job responsibilities

Be responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments and understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions
Maintain an accurate and active service temperature check for all Clients within the CSAM’s portfolio. Identify and remediate service issues that impact the Client
Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients. Promote use of our electronic service tools to allow Clients to easily find the payment related information they require
Analyze the end to end payment process and associated activities in order to identify related efficiencies
Participate in and support Payments business initiatives that will positively impact the Client experience
Identify and effectively communicate internally all opportunities for Payments product development
Develop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business). Identify and escalate potential risk associated with Client activities

Required qualifications, capabilities, and skills

Fluent English and German.
Strong Customer-facing / relationship management experience in similar area
Ability to develop and mobilize internal network, key stakeholders and associated resources
Keen interest in the Banking digital technology transformation agenda
In depth understanding of the importance of our Diversity, Opportunity and Inclusion philosophy
Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines and effectively work under pressure

Preferred qualifications, capabilities, and skills

French or Italian language - nice to have.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Join the team and advocate for clients and prioritize identifying process improvements and growth opportunities to meet their needs.

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