Boutique Manager
Richemont · Las Rozas de Madrid
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
Job Summary: The Boutique Manager is responsible for leading and managing all operations of the Montblanc boutique, ensuring exceptional customer experience and the achievement of sales and profitability targets. This role requires a dynamic leader with a passion for luxury, a deep understanding of customer service, and the ability to inspire and develop a high-performing team.
Key Responsibilities:
- Sales Management and Objectives:
- Develop and implement strategies to achieve and exceed the boutique's sales and KPIs targets.
- Monitor and analyze traffic, market trends and competition to identify growth opportunities.
- Manage the boutique's budget and control expenses.
- Clienteling & Customer Experience:
- Ensuring the growth of the customer database and improve its quality.
- Ensure that every customer receives personalized and high-quality service, creating a memorable shopping experience.
- Resolve customer complaints and issues efficiently and professionally.
- Foster long-term relationships with customers, building a loyal customer base.
- Team Management:
- Recruit, train, and develop a highly motivated and competent sales team.
- Set clear performance objectives and provide regular feedback.
- Create a positive and collaborative work environment.
- Manage staff schedules and ensure adequate boutique coverage.
- MKT, Product Management and Visual Merchandising:
- Design and enhance marketing initiatives aligned with the boutique's needs, in collaboration with the Retail and Marketing departments.
- Maintain in-depth knowledge of Montblanc products, including their history, features, and benefits.
- Develop a deep understanding of inventory through rigorous analysis of sales performance, focusing on sales and profitability.
- Oversee the visual presentation of the boutique, ensuring it aligns with Montblanc brand standards.
- Manage boutique inventory, minimizing losses and maximizing product availability.
- Manage warehouse space by structuring and organizing it.
- Boutique Operations:
- Ensure compliance with all company policies and procedures.
- Manage boutique security and protect company assets.
- Supervise boutique maintenance, ensuring it is clean, tidy, and in good condition.
- Reporting:
- Prepare sales reports and other management reports as needed.
- Regularly communicate boutique performance to management.
Requirements:
- Demonstrable experience of at least 3-5 years in sales management within the luxury sector, preferably in a high-end boutique.
- Experience in managing a P&L (Profit and Loss) and budgeting.
- Excellent leadership and team management skills, with a proven ability to motivate and develop staff.
- Passion for customer service and creating exceptional shopping experiences.
- In-depth knowledge of Luxury Sector (products and market trends), with a particular focus on the Writing instruments, Watchmaking or Leather sector.
- Excellent communication and interpersonal skills, with the ability to interact effectively with high-level clients and the team.
- Ability to work under pressure and meet deadlines, demonstrating flexibility and adaptability to change.
- Proficiency in Spanish and English (other languages are an advantage).
- Proficient computer skills (MS Office, point-of-sale systems), with experience in inventory management and CRM software.
- Academic background in business administration, marketing or a related field (desirable).
- Availability to travel occasionally for meetings, brand events or training.
Personal Qualities:
- Impeccable professional image, reflecting Montblanc brand values.
- Positive and proactive attitude.
- Results-oriented, with a focus on achieving objectives and continuous improvement.
- Problem-solving ability, with a creative and strategic approach.
- Attention to detail, ensuring accuracy and quality in all tasks.
- Negotiation and persuasion skills.
- Ability to work in a multicultural and diverse environment.