Assistant Boutique Manager
Richemont · Mexico City
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world. YOUR MISSION: Assist the Boutique Director in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT?
- Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines.
- Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance.
- Address and resolve customer issues and complaints to enhance customer satisfaction.
- Demonstrate key product/service features and link them to customer challenges to drive sales.
- Provide advanced product/service information and respond to complex customer inquiries.
- Lead day-to-day operations for a specific store department, ensuring smooth workflow.
- Record and process custom/special orders, coordinating with relevant teams for delivery.
- Handle basic issue escalations promptly, providing managerial approvals as needed.
- Design and manage own monthly schedule, assigning tasks to others to prioritize high-priority work.
- Present additional products/services during interactions to benefit the customer.
- Conduct customer interviews using a detailed sales script to clarify requirements.
- Develop new customer relationships through proactive outreach.
- Serve as the first point of contact for resolving customer queries and complaints.
- Identify and recommend products/services that meet customer needs, encouraging purchases.
- Participate in professional development activities to enhance capabilities and stay updated on industry best practices.
- Prioritize workflow to meet productivity, quality, and timeliness standards, using performance management systems to improve personal performance.
- Post-Secondary Non-Tertiary Education required.
- Sound experience and understanding of straightforward procedures or systems.
- Basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.