Assistant Boutique Manager
Richemont · Seoul
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
YOUR MISSION:
Oversee merchandising, financial management, sales staff supervision, and overall store management.
HOW WILL YOU MAKE AN IMPACT?
- Oversee the merchandising, financial management, and overall store management to achieve operational sales performance goals.
- Manage day-to-day operations of a medium to large store with a diverse product line, ensuring the front end, back end, and sales floor are optimized.
- Identify and address the individual development needs of the team using the organization's formal development framework. Plan and implement actions, including continuing professional development, to build professional capabilities.
- Provide informal training or coaching to others in the organization to enhance performance and fulfill personal potential.
- Develop and communicate messaging and next steps for commonly raised customer issues.
- Create medium- or long-term work schedules to achieve business goals, coordinating across multiple teams.
- Manage and report on the performance of a substantial, diverse team, setting appropriate performance objectives and holding individuals accountable. Take corrective action where necessary to ensure team and personal objectives are met.
- Communicate the actions needed to implement the function's strategy and business plan within the team, explaining the relationship to the broader organization's mission, vision, and values. Motivate team members to commit to these goals and achieve local business objectives.
- Configure complex product-and-services solutions and associated contractual terms to meet customer needs, presenting and negotiating agreements within predefined commercial parameters.
- Develop and deliver budget plans with guidance from senior colleagues.
- Define the order processing protocol to optimize the customer experience.
- Set clear objectives for each sales call, develop tailored presentations, gather and analyze relevant information, and gain agreement on customer requirements.
- Identify opportunities to grow the value of customer accounts through additional products/services.
- Develop and implement relationship management plans for complex potential customer accounts, building relationships with decision-makers and influencers to enable effective information flow and issue resolution.
- Monitor and review performance against health, safety, and environment (HSE) key performance indicators (KPIs), taking action to improve performance and resolve noncompliance with HSE policies and procedures.
- Ensure compliance with the company's diversity and inclusion guidelines in all aspects of the role.
- Required qualificationsMaster's Degree or equivalent level, substantial general work experience, and comprehensive job-related experience. Experience in planning and managing resources to deliver predetermined objectives as specified by senior managers.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Master's Degree or Equivalent Level
Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.