Manager, Operational Risk, Regulatory Compliance & Business Continuity

Royal Bank of Canada · Putrajaya

Job Description

The GRM BUORM Centre of Excellence, aligned under the GRM Chief Operations Office (COO) structure, is a centralized execution hub responsible for delivering first-line operational risk, regulatory compliance, and business continuity activities in support of RBC's Operational Risk Management Framework. The team operates as a shared service supporting GRM Business Units and Functions globally, with a focus on ensuring consistency, quality, and timeliness of critical compliance processes.

Working hours : 9.00AM -6.00PM

What will you do ?

A. Operational Risk Management (ORM) Activities

Risk Record Management
- Support creation, maintenance, and accuracy of risk records in Archer in alignment with RBC's Enterprise Information Management (EIM) standards
- Ensure assigned risk records are updated on a timely basis and reflect the current risk landscape
- Perform quality assurance activities to validate completeness and accuracy of risk data
- Coordinate with GRM ORM advisors to remediate data gaps and support compliance with ORM governance requirements
- Escalate data quality issues or compliance concerns to the Associate Director as required

Issue Record Management
- Manage the complete lifecycle of assigned issue records in Archer (creation, maintenance, tracking, and closure)
- Execute issue management procedures aligned with RBC's policies and timelines
- Support escalation and resolution of outstanding issues with appropriate GRM stakeholders
- Maintain issue tracking and contribute to monthly reporting and trending analysis for senior management visibility
- Follow up with stakeholders to ensure timely resolution of assigned issues

EIM Migration & System Maintenance
- Support the migration of Metric Stream issues to EIM (Q4 2026 initiative) by executing assigned tasks
- Support the transition of issue management responsibilities as directed by the Associate Director
- Maintain Archer system data quality and support system configuration updates as assigned
- Report system issues or configuration concerns to the Associate Director

B. Regulatory Compliance Management (RCM) Activities

Global RCM Reporting Support
- Gather and consolidate information from assigned GRM Business Units for quarterly RCM reports
- Prepare supporting documentation including regulatory updates, control status, and issue summaries
- Assist in ensuring reports meet quality standards and submission timelines
- Support compilation of data and trends for escalation to GRM COO and regulatory stakeholders

Horizon Scanning & Regulatory Monitoring Support
- Support global horizon scanning activities by executing assigned scanning tasks for assigned GRM units
- Coordinate manual scanning for regulatory updates (temporary until CUBE system integration is complete)
- Manage scanning for non-key regulatory updates not covered by CUBE system as assigned
- Document and communicate regulatory updates to the Associate Director for review and distribution to RTOs

Trigger Event Assessments (TEAs)
- Assist in preparation of TEA templates and execution of quarterly trigger event assessments for assigned GRM RTOs
- Gather regulatory, control, and issue updates needed for TEA completion
- Ensure TEAs are aligned with RBC's RCM governance and FCOP requirements
- Support distribution of completed TEAs within defined timelines
- Escalate completion issues or gaps to the Associate Director as required

C. Business Continuity Management (BCM) Activities

OSFI Remediation & BIA/BCP Renewal Support (through October 2027)
- Support execution of OSFI remediation activities by assisting with Business Impact Analysis (BIA) and Business Continuity Plan (BCP) uplift requirements
- Assist with quality control reviews at the 120-day mark of the renewal process:
  - Support review of incoming BIA/BCPs for gaps and areas requiring uplift
  - Document quality issues, missing documentation, and compliance gaps
  - Provide support to BCM advisors on remediation needs
- Support stakeholder and scope validation at the 90-day mark:
  - Assist in confirming contributors and senior approvers on BIA/BCP documents
  - Support identification of secondary and orphaned teams in Workday missing from BIA scope
  - Assist in identifying organizational changes requiring incorporation into renewal discussions
- Escalate completion delays or quality concerns to the Associate Director
Riskonnect System Maintenance Support
- Support maintenance and updates to Riskonnect system supporting BCM activities
- Report data quality issues or system configuration concerns
- Assist with data accuracy verification as assigned
- Support system improvements or enhancements as directed by the Associate Director

Functions BCM Reporting & Portfolio Management Support
- Assist with tracking and scorecard systems to measure BCP renewal portfolio progress
- Contribute to quarterly reporting on Functions BCM status
- Gather and organize data for portfolio status reporting
- Support identification of risks, bottlenecks, and resource constraints in the renewal program

D. Team Support & Collaboration

Team Collaboration & Support
- Collaborate with team members to deliver ORM, RCM, and BCM activities
- Support onboarding and mentoring of junior team members on assigned tasks and procedures
- Share knowledge and best practices with colleagues to enhance team capability
- Participate in team meetings and contribute to continuous improvement discussions

Performance & Quality Management
- Execute assigned work with high attention to detail and accuracy
- Meet productivity and quality standards established by the Associate Director
- Seek feedback from supervisors and team members to enhance performance
- Escalate quality concerns or blockers to the Associate Director promptly

E. Stakeholder Management & Collaboration

Support for GRM Leadership Engagement
- Collaborate with the Associate Director in supporting ORM, RCM, and BCM strategic initiatives
- Assist with gathering information and data to support management meetings and discussions
- Communicate status updates and findings to assigned GRM stakeholders as directed
- Support escalation of issues requiring senior management attention

Business Unit & Advisor Support
- Collaborate with GRM Business Unit ORM, RCM, and BCM advisors on first-line activities
- Provide assistance and clarification on policies, procedures, and best practices as assigned
- Communicate timelines, expectations, and dependencies to support advisor work
- Escalate unresolved issues and concerns to the Associate Director

Functions Leadership Support
- Support Associate Director in partnering with Functions leadership on BCM renewal activities
- Assist with communication of progress and recommendations on BIA/BCP renewal initiatives
- Provide process guidance and quality feedback to Functions teams as directed
- Support reporting and metrics sharing as required

Cross-Functional Communication
- Participate in regular meetings and communications with key stakeholders as assigned
- Assist with preparation of materials supporting management briefings
- Communicate procedural updates and lessons learned to team members
- Escalate communication gaps or misalignments to the Associate Director

F. Process Support & Continuous Improvement

Quality Assurance & Standards Compliance
- Execute assigned work in compliance with RBC policies and quality standards
- Identify and report quality issues or gaps requiring remediation
- Provide feedback to team members on quality and process improvements
- Escalate systemic quality concerns to the Associate Director

Process Standardization & Documentation Support
- Support documentation of procedures, templates, and tools for ORM, RCM, and BCM execution
- Assist with capturing lessons learned and best practices
- Contribute to identification of process improvement opportunities
- Support evaluation of process automation opportunities as assigned by the Associate Director

Metrics & Reporting Support
- Assist with tracking BUORM team productivity and output quality metrics
- Support preparation of regular reporting on ORM, RCM, and BCM execution status
- Gather and organize data for performance dashboards and reports
- Identify and escalate trends or bottlenecks requiring management attention

Ad Hoc Support & Special Initiatives
- Support special projects and process improvement initiatives as assigned
- Assist with evaluation of new tools, systems, and methodologies
- Participate in organization-wide compliance programs and regulatory initiatives as required
- Support change management activities associated with BUORM or broader GRM initiatives

G. Risk & Issue Escalation

Issue Resolution & Escalation Support
- Identify issues and escalations arising from ORM, RCM, or BCM execution that require resolution
- Escalate issues appropriately to the Associate Director within defined timelines and in accordance with RBC policies
- Track and communicate resolution of escalations to relevant stakeholders as directed
- Document escalations and resolutions for audit and compliance purposes

What so you need to succeed?

Mus-have

3+ years in Operational Risk Management, Regulatory Compliance, or Business Continuity domains
1-2 years supporting a team leadership or collaborative execution environment
Experience with risk management systems (Archer, Riskconnect preferred)
Working knowledge of OSFI requirements and banking regulatory framework
Background supporting cross-functional work in a matrix or shared services environment

Nice-to-have

Professional qualification in accounting, certifications associated with Risk Management or Compliance
Familiarity with enterprise risk management frameworks or regulatory compliance standards

Job Skills

Business Process Design, Decision Making, Financial Risk Management (FRM), Internal Controls, Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

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