Client Intelligence Data & Analytics

Royal Bank of Canada · Putrajaya

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Client Intelligence Data & Analytics

What is the opportunity?

The RBC Capital Markets Client Intelligence team plays an integral role in support of the firm’s key strategic client initiatives. The Client Intelligence team is part of the Business Resource Management division which supports all global businesses within Capital Markets including Global Markets Sales & Trading, Corporate Banking & Investment Banking.

The CI team is responsible for ensuring accurate client revenue reporting and leverages internal data (revenue, resource utilization, CRM interactions) and external data (competitor benchmarking, client provided scorecards and feedback) to deliver analytical business insights. The data and analytics provided by the CI team empowers the business to make more informed decisions on its clients and supports its formulation of sales and client strategies.

The team offers individuals the opportunity to be part of a collaborative, creative and innovative organization with a collective ambition to deliver best-in-class business analytics, data visualizations and client strategy recommendations.

Working Hours : 8.00​PM -5.00AM (North America Time Zone)

What will you do?

• Provide accurate and timely client data and analytics to the Capital Markets businesses
• Support the annual sales & client planning process; develop KPIs to track business performance
• Be responsible for client benchmarking data submissions to external competitor benchmarking vendors
• Provide senior leadership client briefs ahead of client meetings
• Support the evolution of RBC’s client analytics by working on data initiatives the improve client revenue data and enhance client profitability metrics

What do you need to succeed?

Must-have:

• Passion for data and analytics; at least 2 years of work experience in reporting, analytics and/or data visualization
• Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data
• Proficiency in BI tools, specifically Tableau
• Strong proficiency in Excel (pivot tables, formulas, charts & graphs)
• Strong proficiency with SQL (optimizing large complicated SQL statements) and its variation among popular databases
• Experienced with Python frameworks and libraries (e.g. Pandas)
• Knowledge of best practices when dealing with relational databases
• Proficient understanding of code versioning tools (e.g. Git)
• Positive attitude and collaborative work approach
• Ability to work in fast-paced environment; be agile and flexible to support business needs
• Strong written & verbal communication skills
• Self-starter, ability to progress and deliver initiatives with little direction / oversight
• Ambition & drive; doesn’t settle for status quo and looks for ways to improve and thinks outside the box
• Bachelor’s degree or higher

Nice to have:

• Passion for data and analytics; at least 2 years of work experience in reporting, analytics and/or data visualization
• Experience with AI tools
• Experience working with Alteryx (data cleansing, data aggregation, etc.)
• Strong attention to detail and demonstrated ability to query, organize and structure large amounts of data

Job Skills

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