Manager, TLM BAS & Reconciliation

Royal Bank of Canada · Putrajaya

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What is the opportunity?

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting globally across multiple geographical time zones.  The country employs a Global Operating Model to maximize efficiencies across times zones and supports a 24/5 operational capability.

The incumbent is responsible to manage the TLM Support Helpdesk and provides support to other areas of Client Operations (Operational Control/Global Reconciliations) to assess research, analyze and document business needs related to TLM (Transaction Lifecycle Management) application in order to resolve issues and improve processes by recommending business solutions that meet sponsor/stakeholder needs.

You will be supporting UK region, working hours would be between 4pm – 1am or 5pm - 2am. However, flexibility is required to support business needs.

 What will you do?

• Lead employees using performance management , manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures. Ensures all queries to TLM Support arrive via MMP ticket and resolved on with high standards and on a timely manner. Provides support in the area of Global Reconciliations when related to TLM
• Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented
• Support and ensure integrated approach with the segment strategy, new product development and relationship management counterparties, client service professionals and oversight
• Take charge and be accountable for the planning process of projects. Contributes to review of SLA’s and Business Continuity documents
• Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.

What do you need to succeed?

Must-have

• 5-8 years of financial services industry experience in an operations environment
• Strong people management skills
• Custody and Banking / Funding knowledge in operations / back office
• Detailed knowledge of TLM applications
• Reconciliations knowledge for both cash and asset
• Experience on Custody/Shareholder services
• Understanding in other functions like Entitlements, Cash Management, Transaction Management, Settlements, Fund Accounting

Nice-to-have

• Familiar with core platforms: TLM Premium, Milvus, W360, BaNCS, Polaris, Tableau, JIRA, Confluence
• Superior interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff.
• Superior communication, presentation and negotiation skills.
• Strong innovation and change management orientation.
• Strong business acumen and profit orientation.
• Risk management and mitigation focus.
• Strong talent management and leadership capabilities.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

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