Senior Director, Digital Channels, Insurance Tech

Royal Bank of Canada · Mississauga

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What is the opportunity?

Lead strategic innovation and operational excellence across RBC Insurance's digital assets. As Senior Director, Digital Channels, you'll own end-to-end strategy and delivery across our digital ecosystem, from Online Insurance platforms built on RBC's proprietary tech stack to Advisor Portals powered by Salesforce.

In this pivotal role, you'll serve as the central point of accountability for optimizing digital touchpoints that drive customer engagement and advisor productivity. You'll collaborate seamlessly with Technology, Business, Digital & Data, Operations, and Product teams to execute high-impact initiatives that deliver operational excellence and measurable business results.

This is an opportunity to shape how RBC Insurance connects with customers and advisors in the digital age.

What will you do?

• Shape the digital vision: Drive the multi-year strategy and roadmap for Online Insurance and Advisor Portal platforms, ensuring every initiative drives organizational priorities forward

• Champion client-first digital innovation: Lead a disciplined approach to understanding client needs and translating them into platform capabilities. Drive accountability for user experience metrics and ensure every digital initiative measurably improves client satisfaction and engagement.

• Deliver at scale: Lead end-to-end execution of digital channel initiatives across RBC's proprietary tech stack and Salesforce environments, translating strategic vision into executable roadmaps and quarterly milestones

• Own financial accountability: Develop, manage, and optimize operational budgets and delivery financial plans to ensure cost-effective, timely execution without compromising quality

• Drive accountability through data and transparency: Establish and monitor delivery performance metrics, KPIs, and transparent status reporting that enable informed decision-making

• Build lasting partnerships: Serve as the trusted delivery partner to business stakeholders, cultivating strong relationships across Digital Channels, Product, and Business Operations to align priorities and remove obstacles

• Translate impact into narrative: Communicate digital platform progress through compelling storytelling that connects technical achievements to measurable business value and customer outcomes

• Lead and inspire teams: Provide strategic leadership to developers, engineers, and technical specialists, building a high-performance culture of collaboration. Coach technical leaders on delivery excellence, strategic thinking, and career development

• Champion continuous learning: Cultivate a team of technical thought leaders who stay at the forefront of industry trends, emerging technologies, and digital platform best practices, ensuring RBC Insurance maintains competitive advantage and drives innovation across digital channels.

What do you need to succeed?

Must Have

• 10+ years of progressive leadership in digital delivery, platform engineering, or technology transformation, with 5+ years leading technical teams delivering enterprise-scale IT solutions

• Experience leading AI driven innovation across digital channels, including both implementing AI solutions and championing AI driven development.

• Skilled in leveraging AI and emerging technologies to enhance platform capabilities, drive innovation, and optimize delivery outcomes

• Deep expertise across technology landscapes. Proficient in both legacy and modern tech stacks (RBC ecosystem and Salesforce), with strong understanding of integration, orchestration, and hybrid technology ecosystems

• Demonstrated track record delivering complex digital solutions at enterprise scale within financial institutions or regulated industries

• Ability to lead diverse teams and influence senior stakeholders through data-driven decision-making, executive communication, and strong facilitation skills

• Strong foundation in software development lifecycle, API management, data flows, budgeting, and resource allocation to drive cost-effective delivery

Nice to Have

• 10+ years of progressive leadership experience in digital delivery, platform engineering, or technology transformation; 5+ years leading technical teams delivering IT solutions

• Proven experience delivering complex digital solutions at enterprise scale within financial institutions or regulated industries

• Expertise in both legacy and modern tech stacks (RBC technology ecosystem and Salesforce platforms); Deep understanding of integration, orchestration, and hybrid technology

• Demonstrated ability to lead cross-functional teams and influence senior stakeholders through data-driven decision-making; Superior executive-level communication, presentation, and facilitation skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities    

• Opportunities to build close relationships with clients

• Access to a variety of job opportunities across business and geographies.

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