Manager, Commercial & Operational Strategy

Delivery Hero · Kuala Lumpur

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Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Join our regional leadership team to drive data-led commercial execution, operational rigor, and platform scaling across our marketplace ecosystems. We are hiring strategic, analytical, and execution-focused Managers to bridge central strategy and country teams. Depending on your background, you will lead high-impact initiatives across one of two core streams:

• Stream A (Commercial Excellence): Focuses on sales force capacity, partner portfolio segmentation, target setting, and sales incentive governance.
• Stream B (Vendor Self-Service Strategy): Focuses on multi-market product GTM rollouts, vendor portal adoption, and funnel optimization across 16 markets (foodora, Yemeksepeti, foodpanda).

• Key Responsibilities
• Strategic Execution & GTM

• Commercial Coverage & Rollouts: Build regional frameworks for partner segmentation, portfolio balancing, and feature rollouts to optimize commercial bandwidth and accelerate tool adoption.
• Behavioral Shift & Adoption: Design strategies and pilots to shift operations from manual/agent-assisted processes to scalable, digital self-service solutions.

Performance Management & Governance

• Target Setting: Manage recurring target-setting cycles, translating financial priorities into team and individual KPIs across local markets.
• Incentives & Controls: Design, simulate, and govern sales incentive programs (SIP) and self-booking targets to ensure fairness, profitability, and strategic alignment.

Operational Excellence & Analytics

• Data Diagnostics: Isolate performance bottlenecks, conduct funnel drop-off analyses, and build analytical frameworks to convert data into clear commercial decisions.
• Process Standardization: Eliminate operational variance by building repeatable playbooks, standardizing cross-market workflows, and leveraging AI/automation to scale operations.
• Cross-Functional Alignment: Act as the strategic bridge between Product, Central Strategy, Finance, and Local Commercial teams to resolve execution blockers and align roadmaps.
• Project management: Act as owner of key deliverables and engagements with stakeholders to ensure continued progress and delivery

Qualifications

• Experience: 4–5+ years in commercial strategy, revenue/sales operations, strategic ops, product management, FP&A, or business analytics within tech, marketplace, or e-commerce environments.
• Matrix Leadership: Proven track record of influencing cross-functional teams and aligning regional and country leadership without direct authority.
• Analytical Rigor: Exceptional problem-solving skills with complex datasets, scenario modeling, and performance benchmarking (Advanced Excel/Google Sheets required; SQL, BI tools, or Salesforce preferred).
• Execution Discipline: End-to-end program management experience—from initiative design and pilot testing to multi-market rollout and post-launch optimization.
• Education: Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, or a related quantitative field (or equivalent practical experience).

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