Workforce Management Assistant Manager
Delivery Hero · Riyadh
Company Description
HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Key Activities:
Manage third-party picker workforce operations by sourcing and onboarding suitable partners, coordinating picker interviews, aligning on store coverage and shift requirements, and ensuring operational readiness including transportation arrangements, housing proximity, and on-time attendance at assigned stores.
Monitor and improve in-store picker performance by tracking attendance, hygiene standards, and operational productivity; coordinating training and feedback with partners; and requesting replacements when performance does not meet HungerStation standards within the defined improvement period.
Analyze workforce and operational performance metrics (e.g., utilization, adherence, attendance) to identify inefficiencies, address store-level workforce gaps, and implement actionable improvements that optimize staffing effectiveness.
Manage vendor onboarding and partnership processes by reviewing contracts, evaluating vendor operational readiness, and collaborating with cross-functional teams (Finance, Legal, Procurement, and Operations) to ensure compliance with HungerStation standards and a smooth partner engagement process.
Oversee third-party partner performance and accountability, addressing operational issues and lack of responsiveness through structured escalation, applying contractual penalties when applicable, and recommending partnership suspension or termination when vendors consistently fail to meet HungerStation standards.
Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
Participate in the identification and recruitment of key talents for the function.
Provide clear directions, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
Uphold a high-performance working environment and promote HS’s Values.
Qualifications
3–6 years of experience in Workforce Management, Operations Planning, or Capacity Planning
Experience in contact center / logistics / operations-heavy environments
Proven exposure to forecasting, scheduling, and performance reporting
Experience managing cross-functional stakeholders (Operations, HR, Finance, procurement)
Bachelor’s degree in Engineering, Data science, Computer Science, Supply Chain or a relevant field is required.