Identity Management Engineer

Grab · Jakarta

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Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation on technology at Grab, come join us and help shape the future of technology.

Get to Know the Role

In this position, you will support Grab's enterprise infrastructure with a core focus on Identity and Privileged Access Management (IAM/PAM). The Identity Management team is dedicated to overseeing access to enterprise applications and safeguarding vital systems and sensitive data. Motivated by our mission—"Empowering Grabbers with secure, seamless access to systems and data; simplifying productivity and creating time for what matters"—we ensure safety never comes at the expense of efficiency.

The Critical Tasks You Will Perform

• End-to-End IAM Operations: Manage the full identity and access lifecycle—including Joiner-Mover-Leaver (JML) processes, provisioning/deprovisioning, and resolving access and authentication incidents within defined SLAs.
• Access Governance & Audit Compliance: Support periodic access reviews and certification campaigns to enforce the principles of least privilege and segregation of duties (SoD) while providing necessary documentation for internal and external audits.
• Platform & PAM Administration: Support and maintain enterprise IAM platforms (e.g., Okta, Azure AD) and Privileged Access Management (PAM) tools, ensuring secure standard and privileged account management.
• System Integration & Onboarding: Assist in onboarding new applications and infrastructure into existing IAM/PAM systems following established corporate security standards and configurations.
• Operational Excellence & Automation: Track key operational metrics (SLAs, KPIs, KRIs), maintain robust SOP documentation, and actively identify opportunities to automate repetitive tasks to reduce operational risk and enhance user experience.

Qualifications

What Essential Skills You Will Need

• 3+ years of experience in IAM operations or IT support, with a deep understanding of the identity lifecycle (JML), Role-Based Access Control (RBAC), least privilege, and Segregation of Duties (SoD).
• Platform & Technical Skills: Hands-on experience with enterprise IAM/PAM concepts, ticketing systems (e.g., ServiceNow, Jira), and queue management in a high-volume, SLA-driven environment; familiarity with authentication protocols (SAML, OAuth) or basic scripting (Python, PowerShell) is a strong plus.
• Governance, Audit & Compliance: Proven track record supporting compliance activities, access reviews, and certification campaigns, with the ability to gather audit evidence and align operations with security frameworks (e.g., MAS guidelines).
• Operational Judgment & Communication: Confidence to evaluate and appropriately challenge access requests against security policies, ensuring seamless interaction with cross-functional business users.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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