Guest Relations Agent
Accor · Cairo
Company Description
- "Why work for Accor?
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Main Duties:
- Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
- Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
- Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
- Follow up on the last day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions.
- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
- Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
- Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
- Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
- Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
- Prepare the TOP VIP’s C-Out:
- Make sure that the bills are revised.
- Contact the guest for departure arrangements: transportation, packing, late C-Out.
- To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
- Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.
Qualifications
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Previous experience as a Butler is a must
- Fluency in English, and at least one additional language
- Must have the ability to handle a multitude of tasks and Guest requests.
- Knowledge of Micros-Fidelio Property Management System an asset.
- Ability to work independently and prioritize responsibilities.
- Experience with a Hotel loyalty program an asset.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Additional Information
- Your team and working environment:
- In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
- Note: Customization may be included for any specific local or legislative requirements, such as work permits
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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