Duty Manager (Food & Beverage)
Accor · Singapore
Company Description
Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.
Job Description
Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking Duty Managers to join our team. The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge, with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.
Key Responsibilities
Supervise lounge operations and ensuring a seamless guest experience.
Point of contact for guest concerns and feedback
Coordinate with various teams within the lounge to maintain service standards.
Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.
Ensure compliance with airport regulations, safety protocols and hygiene standards.
Support staff performance by providing guidance, coaching and on-the-spot training.
Handle incidents, emergencies and irregular operations professionally and efficiently.
Prepare shift reports and communicate key updates to the Manager and relevant departments.
Assist with staff scheduling, inventory checks, and operational planning as required
Qualifications
Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.
Strong leadership, communication and problem-solving skills.
Excellent customer service orientation and ability to manage diverse teams.
Familiarity with airport protocols, safety standards and guest service systems.
Ability to remain calm and professional under pressure.
Flexibility to work shifts, weekends, and public holidays.
Additional Information
Our culture of inclusion welcomes everyone regardless of race, gender and background.