Hostess
Accor · Mumbai
Company Description
Roswyn, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
Job Description
Guest Experience
- Welcome and greet guests with warmth and professionalism, ensuring a positive first impression.
- Manage reservations and seating arrangements to optimize guest satisfaction and outlet efficiency.
- Engage with guests to personalize experiences, answer inquiries, and provide recommendations.
- Handle guest concerns promptly and professionally to maintain loyalty and satisfaction.
Operational Support
- Coordinate with service and culinary teams to ensure smooth guest flow and timely service.
- Maintain cleanliness and organization of the reception and waiting areas.
- Assist in managing guest lists for special events, banquets, and private dining.
- Support outlet managers in daily operations and reporting.
Team Collaboration
- Work closely with F&B staff to deliver seamless service across outlets.
- Support colleagues during peak hours to ensure efficiency and guest satisfaction.
- Participate in training programs to enhance hospitality skills and brand knowledge.
Quality & Compliance
- Uphold hygiene, safety, and sustainability practices in line with hotel policies.
- Ensure compliance with international hospitality standards.
- Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity.