Front Office Agent – Mercure Oradea

Accor · Oradea

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Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Front Office Agent – Mercure Oradea (Opening Spring 2026) 

Be part of the opening team of Mercure Oradea, a contemporary midscale hotel featuring 90 rooms, four conference halls, a spa & wellness center, restaurant, café, and lobby bar.

As Front Office Agent, you will be the first and last point of contact for our guests, delivering a warm welcome, efficient service, and a smooth guest journey in line with Mercure and Accor brand standards.

What’s in it for you:

• You will be part of a new international hotel
• A competitive salary package aligned with your experience and the responsibilities of the role
• Employee benefit card offering discounted rates at Accor hotels worldwide
• Learning programs through Accor Academies and international development opportunities

You will be responsible for:

Guest Service & Front Desk Operations

• Welcome guests and perform check-in and check-out procedures in a friendly and professional manner.
• Handle guest requests, questions, and complaints, ensuring timely and effective resolution.
• Provide accurate information about the hotel, services, and local attractions.
• Promote upselling opportunities such as room upgrades, late check-out, and hotel services.

Systems, Cashiering & Administration

• Operate the hotel PMS and Front Office systems accurately.
• Handle reservations, room allocations, billing, and payments according to procedures.
• Ensure correct posting of charges and compliance with cashiering standards.
• Maintain accurate guest profiles and reservation details.

Teamwork & Communication

• Work closely with Housekeeping, Maintenance, F&B, and other departments to ensure a seamless guest experience.
• Participate in daily briefings and follow operational instructions from supervisors.
• Support colleagues during peak periods and special events.

Standards, Safety & Brand Compliance

• Apply Mercure and Accor Front Office standards consistently.
• Ensure compliance with Accor Safety & Security procedures and local regulations.
• Maintain cleanliness, organization, and professional appearance at the front desk.

Pre-Opening Responsibilities

• Participate in Front Office training sessions, system testing, and operational rehearsals.
• Support opening preparations, service simulations, and soft-opening operations.
• Learn and apply all Front Office SOPs and service scripts.

Qualifications

• Previous experience in Front Office, Guest Services, or customer-facing roles is an advantage.
• Hospitality education or hotel experience is a plus but not mandatory.
• Good communication and interpersonal skills.
• Proficiency in Romanian and English (spoken and written); additional languages are an advantage.
• Basic computer skills; experience with hotel PMS systems is a plus.
• Positive attitude, reliability, and strong guest-oriented mindset. 

You will live the brand by:

• Acting as an ambassador of the Mercure brand in every guest interaction.
• Delivering authentic, warm, and locally inspired hospitality.
• Contributing to a positive team spirit and Heartist culture.

Additional Information

Our team and working environment

At Mercure Oradea, you will join a committed, international-minded pre-opening team delivering one of the city’s most anticipated hospitality openings, focused on consistency, efficiency, and guest satisfaction.

• Our commitment to Diversity & Inclusion
• We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

(Hotel Franchised)

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