Assistant Reception Manager
Accor · Saint Andrews
Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
We are looking for an enthusiastic Assistant Reception Manager to support the day-to-day operation of our Front Office team. This is an exciting opportunity for someone who is passionate about exceptional customer service, enjoys leading from the front, and wants to develop their career within one of Scotland's most prestigious five-star resorts.
What you will be doing:
As Assistant Reception Manager, you'll play a key role in ensuring our Front Office operation runs smoothly, efficiently and professionally every day. Working closely with the Reception Manager, you'll lead by example, creating memorable guest experiences while motivating and developing a talented team.
- Supporting the day-to-day management of Reception and Switchboard operations.
- Leading, coaching and inspiring a team of Front Office Supervisors and Reception Agents to deliver exceptional guest service.
- Creating a positive, energetic and engaging working environment where colleagues can thrive.
- Ensuring every guest receives a personalised, luxury experience that exceeds expectations.
- Maintaining the highest standards of service, brand compliance and operational excellence.
- Monitoring departmental procedures, audits, cash handling and operational controls.
- Working collaboratively with other departments to ensure seamless communication and outstanding guest experiences.
- Supporting recruitment, onboarding, training and succession planning within the Front Office team.
- Managing rotas and staffing levels to meet business demands while achieving payroll targets.
- Driving guest satisfaction scores and departmental objectives, including CES and brand standards.
- Leading departmental meetings, daily briefings and regular one-to-one conversations with the team.
- Taking ownership of guest concerns and empowering your team to resolve issues confidently and professionally.
- Identifying opportunities to improve processes and enhance the overall guest journey.
- Supporting the wider hotel operation and carrying out additional duties as required.
Qualifications
What We’re Looking For
We're looking for someone who brings energy, positivity and a genuine passion for hospitality.
You'll ideally have:
- Previous supervisory or management experience within a hotel Front Office environment.
- A passion for delivering exceptional guest experiences.
- Excellent leadership and coaching skills with the ability to motivate others.
- Outstanding communication and interpersonal skills.
- Strong organisational skills and the ability to prioritise in a busy environment.
- Confidence making operational decisions and resolving guest concerns.
- A proactive, hands-on approach with excellent attention to detail.
- Flexibility to work shifts, including weekends and bank holidays, in line with business needs.
Additional Information
What’s In It For You?
- Competitive salary
- Opportunities for development and progression across the hotel and wider group
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- Staff discounts across food & beverage and hotel stays
- Employee rates for Spa treatments and green fees
- Free access to gym and pool services
- Regular social events