Quality & Sustainability Manager

Accor · Phu Quoc

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Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We're looking for a Quality & Sustainability Manager to join our dynamic team in Phu Quoc, Vietnam. In this pivotal role, you will champion our commitment to operational excellence and environmental stewardship by developing and implementing comprehensive quality and sustainability programs. The ideal candidate will combine analytical rigor with innovative thinking to drive measurable improvements across our operations while ensuring compliance with Vietnamese and international standards. You'll work collaboratively with cross-functional teams to embed quality and sustainability practices into the heart of our organization, making a tangible difference in how we operate.

• Develop, implement, and maintain quality management systems (ISO 9001, ISO 14001) and ensure organizational compliance with relevant Vietnamese and international standards
• Design and execute sustainability initiatives that reduce environmental impact, including waste reduction, energy efficiency, and resource optimization programs tailored to our Phu Quoc operations
• Conduct regular audits, inspections, and assessments to identify areas for improvement and document findings with actionable, transparent recommendations
• Analyze operational data and performance metrics to identify trends, root causes, and opportunities for process optimization using statistical tools and data analysis techniques
• Lead continuous improvement projects using methodologies such as Lean and Six Sigma to enhance efficiency, reduce costs, and drive organizational resilience
• Collaborate with cross-functional teams to integrate quality and sustainability practices into daily operations and strategic decision-making processes
• Develop and deliver engaging training programs to ensure staff understanding of quality standards, sustainability practices, and regulatory requirements specific to Vietnam
• Prepare comprehensive reports and presentations for management on quality performance, sustainability metrics, and compliance status, communicating complex information clearly
• Manage relationships with regulatory bodies and external auditors to ensure adherence to environmental and quality regulations specific to Vietnam
• Establish key performance indicators (KPIs) and monitor progress toward quality and sustainability goals, adjusting strategies as needed
• Identify and assess risks related to quality and environmental compliance, implementing proactive mitigation strategies and demonstrating decisive problem-solving
• Support vendor and supplier management practices to ensure sustainability standards are met throughout our supply chain

Qualifications

**Required Qualifications:**

• Proven experience of 5+ years in quality management, sustainability, or related field within a manufacturing or operations environment
• Strong knowledge of ISO 9001, ISO 14001, and other relevant quality and environmental management systems
• Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar continuous improvement frameworks
• Demonstrated expertise in data analysis, statistical tools, and performance measurement
• Solid understanding of environmental regulations, sustainability best practices, and carbon footprint analysis
• Experience conducting internal and external audits and managing corrective and preventive actions
• Excellent project management skills with the ability to manage multiple initiatives simultaneously
• Strong communication and presentation skills with the ability to influence stakeholders at all organizational levels
• Proficiency in Microsoft Office Suite and experience with quality management software or ERP systems
• Knowledge of supply chain sustainability and vendor management practices
• Familiarity with Vietnamese environmental regulations and compliance requirements
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively
• Proficiency in English (written and verbal); Vietnamese language skills are a plus

**Preferred Qualifications:**

• Environmental certifications such as ISO 14001 Lead Auditor or equivalent
• Experience in sustainability reporting and carbon accounting methodologies
• Background in change management and organizational development
• Experience leading cross-functional teams in a multicultural environment
• Knowledge of risk assessment and mitigation strategies specific to manufacturing operations
• Previous experience working in Southeast Asian operations or similar emerging markets

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

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