Roller Waiter/ Waitress

Accor · Phu Quoc

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Position Overview

The Roller Waiter is responsible for delivering a fun, dynamic, and high-quality food & beverage service experience while moving on roller skates/blades within designated outlets. This role represents the vibrant, energetic, and guest-centric spirit of Rixos, ensuring service excellence, safety, and guest satisfaction at all times.

Key Responsibilities

Guest Service & Experience

Provide friendly, professional, and efficient food & beverage service while skating, in line with Rixos service standards.
Create a memorable and engaging guest experience through positive attitude, confidence, and strong interpersonal skills.
Build rapport with guests and respond to enquiries in a courteous and timely manner.
Handle guest feedback professionally and escalate concerns to the Roller Skater Supervisor when required.

Food & Beverage Service

Possess strong knowledge of menu items, beverages, promotions, and outlet concepts.
Recommend menu items, suggest pairings, and apply upselling techniques to enhance guest experience and revenue.
Ensure orders are delivered accurately, safely, and efficiently.
Follow all Standard Operating Procedures (SOPs) for service, hygiene, and safety.

Operational Excellence

Perform opening and closing duties as assigned.
Maintain cleanliness and organization of work areas and surrounding service zones.
Monitor operating supplies and minimize spoilage or wastage.
Assist with inventory counts (monthly, quarterly, annual) as required.

Teamwork & Flexibility

Work collaboratively with colleagues and other departments to ensure smooth operations.
Remain flexible to rotate within different F&B outlets or departments when required.
Attend training sessions, briefings, and meetings as scheduled.
Support pre-opening activities, special events, and high-volume operations.

Health, Safety & Compliance

Ensure full compliance with HACCP and food safety standards.
Adhere to Rixos policies, procedures, and ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002).
Follow all health, safety, fire, and emergency procedures.
Comply with local laws and regulations at all times.
Maintain proper grooming, uniform standards, and personal hygiene.

Qualifications

Diploma or certificate in Hospitality or related field preferred.
Fresh graduates or candidates with up to 1 year of experience in a 4–5 star hotel or resort are welcome.
Ability to confidently skate (roller skates or roller blades) is mandatory.
Prior experience in entertainment-driven or lifestyle F&B concepts is an advantage.

Skills & Competencies

Strong communication and customer service skills.
High energy, confidence, and a positive attitude.
Ability to multitask and work in a fast-paced environment.
Team player with flexibility to adapt to operational needs.
Professional appearance and strong sense of responsibility.

Additional Information

What awaits you...

The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
The ability to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
A competitive package and plenty of development opportunities.

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