Assistant Director of Engineering / Chief Engineer

Accor · Phu Quoc

Apply on the company website

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Position Overview

The Assistant Director of Engineering / Chief Engineer supports the Director of Engineering in leading and managing the day-to-day operations of the Engineering Department. This role ensures the safe, efficient, and sustainable operation of all facilities, systems, and equipment across the resort.

You will play a critical role in facilities management, statutory compliance, health & safety, and operational excellence, while driving team performance, preventive maintenance, and service quality in alignment with Rixos brand standards and all-inclusive resort operations.

Key Responsibilities

Engineering Operations & Facilities Management

• Support the Director of Engineering in overseeing the full Engineering operation across the resort.
• Supervise and coordinate all Engineering Managers, Chiefs, and technical teams.
• Ensure optimal performance, safety, and efficiency of all mechanical, electrical, plumbing, HVAC, refrigeration, water treatment, and life safety systems.
• Oversee the establishment and execution of preventive maintenance programs for rooms, public areas, and back-of-house facilities.
• Conduct regular inspections to assess building conditions and recommend repairs, renovations, or upgrades.

Budgeting & Cost Control

• Assist in managing the Engineering department’s operating and capital expenditure budgets.
• Control departmental costs while maintaining service quality and asset integrity.
• Support procurement of equipment, spare parts, tools, and supplies in line with budget and brand standards.

Compliance, Safety & Sustainability

• Ensure full compliance with Rixos policies, SOPs, and statutory regulations.
• Enforce compliance with ISO Integrated Management Systems
  (ISO 9001, 14001, 22000, 10002, LQA, Health & Safety, Risk Management).
• Actively support environmental sustainability initiatives including energy efficiency, water conservation, and pollution prevention.
• Ensure all emergency systems are functional and that teams are fully trained in emergency response procedures.
• Coordinate fire safety drills and training with Security and local authorities.

Guest Experience & Service Excellence

• Handle engineering-related guest complaints professionally and effectively.
• Support service recovery and ensure minimal disruption to guest experience.
• Lead by example in guest focus, responsiveness, and service standards.

People Leadership & Development

• Lead, motivate, and develop the Engineering team to achieve high performance.
• Foster a positive, fair, and collaborative working environment.
• Support recruitment, onboarding, training, performance evaluation, and disciplinary processes.
• Ensure regular technical and safety training programs are implemented.
• Encourage open communication, feedback, and continuous improvement within the team.

Planning, Reporting & Administration

• Ensure accurate maintenance logs, records, and reports are maintained.
• Assist in planning long-term maintenance strategies and capital projects.
• Monitor attendance, leave balances, and manpower planning in coordination with People & Culture.
• Participate in task force assignments and new hotel openings when required.

Qualifications

• Education: Degree in Engineering or equivalent technical qualification.
• Experience: Minimum 3–5 years in a similar role within a 4–5 star hotel or resort environment.
• Technical Expertise: Strong knowledge of hotel engineering systems and facilities operations.
• Skills:
  • Strong leadership and people management skills
  • Excellent communication and problem-solving abilities
  • Computer literacy and reporting skills
  • Ability to work under pressure in a complex, large-scale resort environment

Core Competencies

Sincerity & Transparency

• Act with integrity, professionalism, and accountability.
• Demonstrate sound judgment and ownership in decision-making.

Reliability & Teamwork

• Deliver on commitments and support cross-functional collaboration.
• Maintain a positive, approachable, and solution-oriented mindset.

Excellence in Hospitality

• Commitment to quality, financial responsibility, and Rixos standards.
• Drive results while maintaining service and safety excellence.

Quality Management & Innovation

• Continuously seek operational improvements and efficiencies.
• Encourage innovation, feedback, and best practice sharing.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

More jobs at Accor · Skilled Trades & Maintenance jobs in Rixos Phu Quoc Island, Vietnam