Skilled Technician - Plumber

Accor · Phu Quoc

Apply on the company website

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Position Overview

The Technician – Plumber is responsible for the installation, maintenance, and repair of all plumbing systems across the resort. Working under the guidance of the Duty Engineer and Engineering leadership, this role ensures that guest rooms, public areas, and back-of-house facilities operate efficiently, safely, and in accordance with Rixos standards.

The position requires strong technical expertise, attention to detail, and a service-oriented mindset to support exceptional guest experiences in a luxury hospitality environment.

Key Responsibilities

Plumbing Operations & Maintenance

• Install, inspect, maintain, and repair plumbing systems including water supply, drainage, sanitary systems, and related fixtures.
• Diagnose plumbing faults, identify root causes, and implement effective corrective solutions promptly.
• Ensure all plumbing systems in guest rooms, public areas, and operational facilities are functioning efficiently and safely.
• Perform preventive maintenance according to the established maintenance schedule.
• Respond promptly to maintenance requests and emergency plumbing issues to minimize guest disruption.

Safety, Standards & Compliance

• Follow all Rixos Engineering Policies & Procedures and operational standards.
• Ensure full compliance with ISO Integrated Management Systems, including:
  • Quality Management (ISO 9001)
  • Environmental Management (ISO 14001)
  • Food Safety (ISO 22000)
  • Customer Complaint Handling (ISO 10002)
  • Health, Safety & Risk Management
• Adhere strictly to safety guidelines, industry standards, and local regulations.
• Support sustainability initiatives including water conservation, energy efficiency, and environmental protection.

Coordination & Reporting

• Work collaboratively with other Engineering team members and departments to ensure timely completion of tasks.
• Maintain accurate records of work performed, materials used, and time spent.
• Communicate clearly with supervisors regarding job status, technical challenges, and required follow-ups.
• Provide clear explanations when interacting with internal stakeholders regarding plumbing work carried out.

General Duties

• Maintain tools, equipment, and work areas in clean and safe condition.
• Stay updated on plumbing technologies, techniques, and regulations relevant to hospitality operations.
• Participate in Task Force Teams for new openings or special projects as assigned.
• Carry out any other reasonable duties as required by Engineering Management.

Qualifications

• Education: Diploma or Certificate in Plumbing or equivalent technical qualification.
• Experience: Minimum 3 years of experience in a similar role, preferably within a hotel, resort, or large commercial facility.
• Skills & Competencies:
  • Strong technical plumbing skills
  • Ability to troubleshoot efficiently under pressure
  • Good communication skills in English
  • Team-oriented with a positive service attitude

Core Values & Competencies

Sincerity & Transparency

• Act with integrity, professionalism, and accountability.
• Take ownership of tasks and learn from mistakes.

Reliability & Teamwork

• Deliver work consistently and support team objectives.
• Maintain positive working relationships across departments.

Excellence in Hospitality

• Commitment to quality workmanship and guest satisfaction.
• Represent Rixos standards through appearance, behavior, and service mindset.

Quality Management & Continuous Improvement

• Proactively identify improvement opportunities.
• Support innovation and best practices in Engineering operations.

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

More jobs at Accor · Skilled Trades & Maintenance jobs in Rixos Phu Quoc Island, Vietnam