Technician - Carpenter

Accor · Phu Quoc

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Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Position Overview

The Kitchen & Laundry Technician is responsible for the installation, maintenance, repair, and optimal operation of all kitchen and laundry equipment throughout the resort. Working under the guidance of the Engineering leadership, this role ensures that all related mechanical and electrical systems function efficiently, safely, and in accordance with Rixos brand standards, supporting seamless operations and an exceptional guest experience.

Key Responsibilities

Technical Operations & Maintenance

• Execute all mechanical, electrical, and associated maintenance work for kitchen and laundry equipment to the highest professional standards.
• Diagnose technical issues and respond promptly to equipment breakdowns or operational concerns.
• Perform assigned tasks independently while ensuring full compliance with engineering procedures and safety standards.
• Ensure timely completion of daily tasks and maintenance schedules.

Equipment, Inventory & Workshop Management

• Monitor and control spare parts, tools, and consumables within the workshop.
• Raise requisitions and ensure adequate stock levels for uninterrupted operations.
• Maintain tools and equipment in good working condition at all times.

Operational Support & Coordination

• Act immediately on issues and concerns related to kitchen and laundry operations.
• Support guest requirements related to equipment functionality when required.
• Work collaboratively with Engineering colleagues and other departments to ensure operational efficiency.
• Assist with Task Force Teams during new openings or special operational projects.
• Carry out any other reasonable duties as assigned by Engineering leadership.

Safety, Emergency & Compliance

• Be fully familiar with the hotel’s emergency procedures and remain prepared to respond effectively to any emergency situations.
• Ensure all work is carried out in compliance with health, safety, and environmental regulations.
• Adhere strictly to Rixos Engineering Policies & Procedures and Operational Standards Manuals.

ISO Integrated Management System (IMS) Compliance

• Comply with all ISO Integrated Management System requirements, including:
  • Quality Management (ISO 9001)
  • Environmental Management (ISO 14001)
  • Food Safety Management (ISO 22000)
  • Customer Complaint Handling (ISO 10002)
• Actively participate in:
  • Risk management and safety programs
  • Environmental impact assessments
  • Pollution prevention initiatives
  • Energy and water conservation efforts
  • Continuous improvement and guest satisfaction initiatives

Qualifications

• Education: Diploma or Certificate in Mechanical, Electrical Engineering, or a related technical field.
• Experience: Minimum 3 years of experience in a similar role, preferably within a hotel, resort, or large commercial facility.
• Language: Working knowledge of English.
• Technical Competencies:
  • Strong knowledge of kitchen and laundry equipment systems
  • Solid mechanical and electrical troubleshooting skills
  • Ability to work independently with minimal supervision
  • High level of safety awareness and discipline

Core Values & Behavioral Competencies

Sincerity & Transparency

• Demonstrate professionalism, honesty, and integrity.
• Take accountability for actions and results.
• Share knowledge and learn from mistakes to prevent recurrence.

Reliability & Teamwork

• Follow through on commitments and assigned responsibilities.
• Work effectively both independently and as part of a team.
• Maintain a positive, approachable, and cooperative attitude.
• Build strong working relationships with colleagues and guests.

Excellence in Hospitality

• Demonstrate a strong commitment to quality and operational excellence.
• Support financial efficiency through responsible use of resources.
• Uphold and promote Rixos Policies & Procedures at all times.

Quality Management & Continuous Improvement

• Continuously seek opportunities for improvement and innovation.
• Never settle for mediocre performance or workmanship.
• Provide constructive feedback to support team and operational development.

Additional Information

• Your team and working environment:
• In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
• Note: Customization may be included for any specific local or legislative requirements, such as work permits
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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