Housekeeping Supervisor
Accor · Queenstown · NZ$32.15–NZ$33/hr (stated in the posting)
Company Description
Mountains out the window, stories around every corner. At Hotel St Moritz, MGallery, we bring heartfelt, personal hospitality to life in the heart of Queenstown. Come and be part of something memorable.
Job Description
Your Luxury Purpose: To lead the art of immaculate presentation, ensuring each guest feels enveloped in quiet luxury.
Work alongside the Head Housekeeper and Assistant Head Housekeeper to ensure the efficient and cost effective running of the Housekeeping function within the hotel, achieving the standards of cleanliness and guest care. Competently and confidently direct the Housekeeping Department in the cleaning duties required from thorough expertise and knowledge of the brand values, associated with five star boutique luxury.
- Determine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers and Team Leaders.
- Oversee the work of the team, suggesting improvements and changes based on observation and feedback.
- Identify and deliver MGallery Magic for guests, based on their preferences and interactions, sharing intelligence with your colleagues through assigned systems.
- Inspect rooms and manage team productivity in line with Hotel guidelines.
- Establish on-going On Job Training Programme within the department to meet service standards and support team members with work based issues.
- Fully induct new staff into the team, department and hotel in the first week of their employment.
- Ensure that all team members under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
- Effectively use guest feedback to improve product and service delivery.
- Openly communicate with team members ensuring regular briefings occur and all relevant information is passed on.
- Delegate duties so all aspects of the shift are covered
- Lead by example, maintain good staff morale.
- Develop weekly staff rosters at least fourteen days in advance to maximise production and guest service at an acceptable wage cost.
- Manage staff within performance guidelines.
- Ensure security of guest rooms and keys.
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
- Ensure that Department Safety Procedures and other safety information are prepared and complied with.
- Ensure that Department safety plans are developed in consultation with employees.
- Promote Health Safety & Environmental Management by leading by example.
- Respond to special requests with a sense of urgency.
Support us in growing our distinctive culture by living the La Maison values of
- Passion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence
- Excellence: Comprehensive business approach, driving all levers to be best-in-class.
- Empowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.
- Proximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.
- Trust & Transparency: Share everything, no taboo. Feedback is a gift.
- Long Term Relationship: With everyone – create a strong sense of belonging.
- Bespoke & Free: 100% experience driven, tailored service. Unlock creativity.
Qualifications
- Min 12 months in a senior/supervisory role, preferably including 5 star experience.
- Eye for detail and willing and able to uphold high standards in cleaning
- Flexibility on a 7 day roster, with two days off in a row
- Previous experience in Housekeeping
- Self-motivated and enjoy working autonomously
- Friendly and engaging, with the ability to communicate effectively.
- Co-ordinate various tasks simultaneously
- A great team player with a good level of fitness and able to work in a physically demanding role.
- Excellent English communication in written and verbal.
- Clean police record
Additional Information
What's in it for you
- Competitive pay and daily staff meals
- Uniform supplied and maintained
- 12 weeks' paid parental leave
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Employee Assistance Programme and wellbeing support
- An anniversary stay with F&B credit
- ALL Heartist discounts at Accor hotels worldwide, for you and your family
- Career development through Accor's programmes, with a pathway to roles around the world
- Social events, recognition and referral bonuses
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Ready to help write the next chapter? Apply now.
To be considered, you must have the right to work in New Zealand.
Guaranteed minimum hours 30/week. Hourly wage paid weekly from $32.15 - $33.00/hour