Room Attendant

Accor · London

Company Description

We are looking for a Room Attendant to join the team at The Hoxton, Shepherd's Bush.

The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.

Job Description

What you'll do...

To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
To ensure that all guest rooms adhere to all brand standards and quality audit standards.
To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
To be responsible for reporting any maintenance defects in public areas and back of house through KnowCross.
To ensure that all public areas adhere to all brand standards and quality audit standards.
To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
To oversee the delivery and collection of linen and terry on a daily basis.
To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
To ensure guest floors are clean and well maintained at all times.
To assist with other tasks to support the housekeeping team as required.
To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
To attend all training sessions required.
To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
To assist in the cleaning of public areas and back of house areas as required

Qualifications

What we're looking for...

You have a high level of verbal and written communication skills and competent computer skills.
You have the ability to build relationships with colleagues and customers.
You're keen on the details and ensuring our rooms are to the highest standards for our guests.

Additional Information

What's in it for you...

Competitive salary
28 days holidays (inclusive of bank holidays), pension, and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Goes without saying, but we’ll feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Enhanced family leave for when you’re expanding your family
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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