Food & Beverage Duty Manager (Outlets)

Accor · Melbourne

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Company Description

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

• Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
• Together, We Champion Progress...
• Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
• Do what you love, care for the world, dare to challenge the status quo! #BeLimitless

Job Description

We are seeking a highly motivated and dedicated Food & Beverage expert, to join our team as Food & Beverage Duty Manager for Outlets. Reporting to the Food & Beverage Outlets Manager, you will be responsible for the efficient and smooth shift operation of the Restaurant, Cafe, Bar and Room Service, while ensuring a high level of guest and team satisfaction.

• You will form part of the Food & Beverage leadership team providing ongoing support, training and development to team members.
• This is a dynamic role working in the outlet's operations.
• Work closely with the Food & Beverage Outlets Manager, Director of Food & Beverage and Hotel Manager to support revenue initiatives and maintain cost controls
• Assist in the recruitment, onboarding and training of new team members which a particular focus on ensuring we maintain brand standards and cultivate an upselling culture
• Meet and greet all VIP clients to ensure expectations are met.
• Prepare, manage and assist in facilitating major events operational requirements.
• Prepare and manage team members for a smooth operation, including conducting briefings and ensuring grooming standards.
• Ensure rosters have adequate number of team members for future events.
• Effectively handle client feedback and provide a prompt positive outcome.
• Regular interactions with Sales & Marketing team, promoting current F&B promotions

Qualifications

• 2+ years’ experience within a fast paced Food & Beverage operations.
• Sound understanding of emerging trends in the industry, with an innovative mindset.
• Strong focus and passion for hotel, food and beverage operations, and guest satisfaction.
• Ability to excel within a busy operation and be able to multitask with a warm friendly approach
• Ability to work a rotating roster, including mornings, evenings, weekends and public holidays.
• Possession of impeccable attention to detail and time management skills.
• Ability to work independently and lead a team to deliver successful operations.
• Flexible and able to embrace and respond effectively to change.
• Ability to facilitate corporate and social events.
• Must hold a valid RSA

Additional Information

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required. 

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