Steward

Accor · Phu Quoc

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Operational & Service Standards

Deliver courteous, professional, efficient, and flexible service at all times in line with Rixos Standards.
Perform assigned duties within the stewarding area and related workstations.
Maintain cleanliness and organization of all work areas, kitchens, storage, and back-of-house spaces.
Strictly follow opening and closing procedures of the department.
Ensure proper use and care of equipment, dishwashing machines, and cleaning chemicals.
Monitor operating supplies and minimize breakage, spoilage, and wastage.

Cleaning & Hygiene

Clean and wash dishes, pots, pans, kitchen utensils, and equipment according to performance standards.
Carry out general cleaning duties as assigned by the Stewarding Supervisor or Assistant Chief Steward.
Empty garbage bins in accordance with waste management schedules.
Fully understand and comply with HACCP and food safety procedures at all times.

Teamwork & Flexibility

Work collaboratively within the team and provide lateral service to other departments.
Demonstrate flexibility by rotating across different areas within F&B or other departments when required.
Undertake additional reasonable tasks as assigned to meet operational and business needs.

Guest & Employee Interaction

Handle guest and employee inquiries in a courteous and professional manner.
Report guest complaints or operational issues to supervisors promptly and ensure proper follow-up.

Training & Administration

Attend departmental meetings, hotel trainings, and briefings as scheduled.
Assist in monthly, quarterly, and annual inventory counts of operating equipment.
Comply with local laws, hotel policies, and safety regulations.

Grooming & Conduct

Report to duty on time, wearing the correct uniform and name badge.
Maintain high standards of personal hygiene and professional appearance.
Foster positive working relationships with colleagues and other departments.

Qualifications

Sincerity & Transparency

Act professionally with honesty and integrity.
Use sound judgment in challenging situations.
Take ownership of mistakes and share knowledge to prevent recurrence.
Maintain confidentiality of sensitive information.

Reliability & Loyalty

Follow through on commitments.
Work effectively both independently and as part of a team.
Maintain a positive, cooperative, and approachable attitude.
Support colleagues and contribute to a unified workplace culture.

Excellence in Hospitality

Demonstrate commitment to quality and operational excellence.
Uphold and comply with all Rixos policies and procedures.
Contribute responsibly to departmental efficiency and cost control.

Quality Mindset & Continuous Improvement

Strive to exceed expectations.
Avoid complacency and continuously seek improvement opportunities.
Provide constructive and positive feedback when appropriate.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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