Front Office All Rounder
Accor · Sydney
The Sebel Quay West Suites Sydney, where chic style meets unmatched sophistication. Nestled in the historic Rocks district and just moments from Circular Quay, our hotel offers breathtaking views of the Sydney Opera House and Sydney Harbour Bridge. Our contemporary one- and two-bedroom apartments provide a luxurious retreat for our guests, while The Quartier Bistro & Bar offers a refined dining experience in an elegant setting. With versatile meeting and event facilities, this is the perfect place to grow your career in a location that blends iconic beauty with modern luxury.
Purpose
As a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.
Primary Responsibilities
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions, verifying billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
- Facilitate the resolution of guest complaints, transforming challenges into opportunities
Skills and Experience
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry is preferred
- Proficiency in using reservation and property management systems is a plus, including Opera Cloud
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile
- A full Australian driver’s license, as you will assist with valet services and support the concierge team, especially during peak seasons
- Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.