Outlet Manager

Accor · Cairo

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Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an experienced and dynamic Outlet Manager to lead our food and beverage operations in Cairo, Egypt. Reporting to the Director of Food & Beverage, you will be responsible for overseeing all aspects of outlet operations while maintaining exceptional service standards and driving revenue growth. This is an exciting opportunity to lead a talented team, innovate service delivery, and create memorable experiences for our guests in a fast-paced, collaborative environment.

• Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards
• Lead and mentor the outlet team, fostering a supportive and inclusive culture that encourages professional development and excellence
• Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies
• Consistently deliver professional, friendly, and engaging service while setting the tone for outstanding guest experiences
• Manage all operational aspects of the outlet, including scheduling, inventory management, and adherence to established policies and procedures
• Handle guest concerns with empathy and professionalism, responding quickly and decisively to ensure satisfaction and resolution
• Recruit, train, and develop outlet colleagues, ensuring they possess the skills and knowledge to deliver exceptional service
• Maximize revenue by collaborating with the Food and Beverage team to implement strategic initiatives, promotions, and best practices
• Maintain comprehensive knowledge of all outlet menus, pricing, and promotional offerings
• Analyze and manage departmental budgets, identifying opportunities for cost optimization without compromising quality
• Ensure strict adherence to all safety, sanitation, and food handling policies and procedures
• Attend regularly scheduled departmental meetings and communicate transparently with leadership and team members
• Balance operational efficiency, administrative responsibilities, and colleague well-being to create a harmonious work environment
• Utilize point of sale systems and other technology tools to streamline operations and enhance reporting accuracy
• Remain flexible and resilient, adapting to changing circumstances while maintaining focus on organizational goals
• Maintain detailed records and documentation related to operations, staffing, and financial transactions
• Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence

Qualifications

Required Qualifications:

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field
• Minimum 4-6 years of progressive experience in outlet management, food and beverage operations, or hospitality management
• Proven track record of successfully managing P&L statements and achieving financial targets
• Strong knowledge of health, safety, hygiene, and food safety regulations and best practices
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally
• Proficiency in hospitality management software and point-of-sale (POS) systems
• Strong communication and interpersonal skills in English; additional languages preferred
• Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations
• Strong proficiency in Microsoft Windows applications and general computer literacy
• Excellent written and spoken English communication skills
• Outstanding organizational and time management abilities
• Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions
• Ability to work effectively under pressure in a fast-paced, dynamic environment
• Ability to remain calm, courteous, and focused on guest needs at all times
• High level of responsibility, reliability, and professional integrity
• Demonstrated success in revenue management and cost optimization initiatives
• Knowledge of inventory management systems and vendor relationship management

Additional Information

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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