SPA Receptionist - Russian Speaker
Accor · Ras Al Khaimah
Company Description
Sofitel Al Hamra Beach Resort
Job Description
We're looking for a warm, professional SPA Receptionist to join our wellness team in Ras Al-Khaimah, United Arab Emirates. This is an excellent opportunity for someone who is passionate about the spa and wellness industry and thrives in a customer-focused environment. You will be the first point of contact for our guests, delivering exceptional service while managing all aspects of spa operations with efficiency and enthusiasm.
- Serve as the primary point of contact for all spa inquiries, bookings, and reservations from direct clients and partner hotels
- Process and manage spa day bookings and residential spa break reservations with accuracy and attention to detail
- Respond promptly to all customer inquiries via phone, email, and in-person, ensuring a warm and professional experience
- Maintain comprehensive and organized records of all spa bookings, client preferences, and administrative documentation
- Proactively follow up on provisional bookings to confirm reservations and maximize occupancy
- Support the spa reception team to ensure consistent, high-quality customer service throughout all operations
- Coordinate scheduling and communicate treatment details to spa therapists and staff members
- Handle customer concerns and complaints with empathy and resolve issues efficiently
- Manage spa inventory records and assist with administrative tasks as needed
- Assist with spa treatments when required to support team operations
- Work collaboratively with hotel partners and external agents to facilitate group bookings and special events
Qualifications
- Previous experience in a spa, wellness, or hospitality reception role is advantageous
- Background or knowledge in beauty or wellness treatments is preferred
- Excellent interpersonal and communication skills, both written and verbal
- Strong organizational abilities with the capacity to manage multiple tasks and meet deadlines
- Proficiency with computer systems, booking software, and Microsoft Office applications
- Ability to remain calm and professional while working under pressure
- Exceptional customer service orientation with a genuine passion for guest satisfaction
- Strong time management and prioritization skills
- Problem-solving mindset with the ability to make decisive decisions
- Flexibility to work weekends and adapt to changing schedules as part of the rotation
- Professional appearance and demeanor
- Must speak Russian language
- Ability to work collaboratively within a team environment
- Valid work authorization for the United Arab Emirates
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