Director of People & Culture

Accor · Sofitel Angkor Phokeethra Golf & Spa Resort

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Company Description

Just ten minutes away from the famed monuments of Angkor Wat, French colonial elegance sits amidst the manicured gardens of Sofitel Angkor Phokeethra Golf & Spa Resort. This 5-star hotel promises a memorable holiday for couples and families alike, with five restaurants and bars, the largest free-form pool in Cambodia and relaxing treatments by Sofitel SPA with L'Occitane.

Enjoy the world class 18-hole golf course, Phokeethra Country Club, managed by Sofitel, just 25-minutes from the Resort.

Sofitel is the best hotel in Siem Reap, with a standard of accommodation that has seen the hotel regularly awarded as Siem Reap's best Angkor golf resort. There are 238 rooms, including 23 suites and the premier Opera Suite.

Job Description

• Lead and oversee all day-to-day operations of the People & Culture Department while collaborating with executive leadership on the strategic implementation of human resources initiatives
• Develop and execute a comprehensive people strategy that aligns with organizational goals, values, and mission, while remaining adaptable to evolving business needs
• Foster a positive and inclusive workplace culture that encourages open communication, psychological safety, mutual respect, and employee engagement
• Serve as a strategic partner to all departments, providing expert guidance on talent management, organizational development, employee relations, and HR policy matters
• Oversee all aspects of HR administration including compensation and benefits management, leave administration, performance management, talent development, occupational health and safety, and training and development programs
• Lead recruitment efforts in accordance with company policies and procedures, ensuring a streamlined and inclusive hiring process that attracts diverse talent
• Manage the People & Culture budget with precision, including forecasting, expense tracking, month-end reporting, and strategic financial planning
• Champion employee relations by addressing concerns, mediating conflicts, and conducting investigations with fairness, transparency, and empathy
• Empower departmental leaders and managers with coaching, support, and actionable development plans to enhance their leadership capabilities
• Ensure full organizational compliance with local employment laws, regulations, and best practices,
• Analyze HR metrics and data to identify trends, measure program effectiveness, and make data-driven recommendations for continuous improvement
• Oversee employee recognition programs, wellness initiatives, and organizational events that celebrate achievements and strengthen team cohesion
• Drive innovation in HR processes and practices, continuously challenging the status quo to enhance both employee and organizational experiences
• Handle disciplinary matters and employee terminations in accordance with company policy and legal requirements, maintaining confidentiality and professionalism
• Provide professional, engaging, and supportive service to all employees, demonstrating commitment to their growth and well-being
• Perform additional duties and special projects as assigned by senior leadership

Qualifications

Knowledge & Experience

• Masters / Bachelor's Degree in Human Resources, Business Administration, Organizational Development, or related field (preferred)
• Minimum 5 to 8 years of progressive Human Resources Management experience, with minimum 2 years in a director-level or equivalent strategic HR role
• Extensive knowledge of all aspects of HR operations including compensation, benefits, performance management, talent acquisition, employee relations, and compliance
• Strong understanding of Cambodia labor law & regulations, and local compliance requirements
• Excellent written and verbal communication skills with the ability to articulate complex HR concepts to diverse audiences
• Demonstrated ability to train, coach, and develop leaders at all organizational levels
• Proven expertise in strategic HR planning, organizational development, and change management
• Strong analytical and data interpretation skills with proficiency in HR metrics and analytics
• Excellent people skills with exceptional emotional intelligence, empathy, and interpersonal abilities
• Solid budgeting and forecasting capabilities with demonstrated business acumen and financial management experience
• Knowledge of expense management and HR technology systems
• Proven conflict resolution and employee relations expertise
• Strong organizational and project management skills with meticulous attention to detail
• Ability to work collaboratively across departments while maintaining professional boundaries and assertiveness when needed
• Flexibility and resilience in adapting to changing business priorities and organizational needs
• Experience in recruitment and talent acquisition oversight
• Familiarity with HR compliance audits and policy development
• Hospitality, technology, or multinational organization experience is considered an asset
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Championing CSR and sustainability initiatives that benefit the hotel, employees, and the local community.

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information

This position reports directly to the General Manager. 

Join us and lead with purpose, inspire our Ambassadors and shape a culture of service excellence that defines luxury hospitality.

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