Restaurant Captain
Accor · Baghdad
Job Description
We are seeking an experienced and professional Restaurant Captain to lead our dining room operations at our establishment in Baghdad, Iraq. The Restaurant Captain will be the cornerstone of our front-of-house team, responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This leadership position requires a decisive professional who can manage staff effectively, coordinate seamlessly with kitchen operations, and ensure every guest leaves with a memorable dining experience.
- Lead, supervise, and mentor dining room staff to ensure consistent execution of service standards and procedures
- Greet guests warmly, manage seating arrangements, and coordinate table assignments to optimize flow and guest satisfaction
- Oversee all aspects of table service, including order accuracy, timing, and presentation
- Resolve guest concerns and complaints professionally and promptly, taking decisive action to ensure satisfaction
- Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality
- Conduct staff training sessions on service protocols, menu knowledge, and customer interaction techniques
- Monitor compliance with health, safety, and sanitation regulations throughout the dining area
- Manage reservations and special requests, communicating effectively with guests and team members
- Maintain detailed knowledge of menu items, ingredients, and wine or beverage pairings to assist guests
- Perform opening and closing duties, including station setup and inventory checks
- Provide performance feedback to team members and contribute to staff development initiatives
Qualifications
- Minimum 3 years of progressive experience in restaurant service management or fine dining establishments
- Proven leadership and team management skills with the ability to motivate and develop staff
- Exceptional customer service skills with a strong focus on guest satisfaction and experience
- Excellent communication and interpersonal skills in English; multilingual abilities are preferred
- Comprehensive knowledge of fine dining service standards, protocols, and etiquette
- Strong problem-solving abilities and sound judgment in high-pressure situations
- Demonstrated time management skills and ability to prioritize multiple tasks simultaneously
- Knowledge of food safety, health codes, and sanitation regulations
- Professional demeanor with strong attention to detail and organizational skills
- Ability to work flexible hours, including evenings, weekends, and holidays as required
- Experience in training and mentoring hospitality staff is preferred
- Familiarity with wine service and beverage knowledge is advantageous
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.