Loss Prevention Officer Supervisor (Overnight)
Accor · Dallas
Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
Trains and supervisors house officers. Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete awareness of:
- scheduled group activities and house count.
- hours of operation.
- Fire, emergency procedures manual, and business continuity plan
- Notify local authorities when situations warrant.
- Report and document any guest or employee incident.
- Health screening for all employees, contractors and visitors entering property. Provide badges for contractors.
- Issue radios, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such.
- Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
- Patrol the property, check all designated points and document all actions taken.
- Coordinate emergency situations.
- Investigate duress alarms. Demonstrate proficiency with regards to the comprehension and use of all applicable codes.
- Receive radio and telephone reports of emergency situations. Determine nature, location, priority of emergency and promptly dispatch emergency response and back-up as necessary.
- Maintain vigilance of all monitors and alarm panels and be familiar with their operation.
- Familiarity with the operational use of the fire alarm enunciator panel.
- Be knowledgeable of the areas to be controlled, officers on duty, building locations, emergency telephone numbers and the facilities and availability of emergency services.
- Resolve safety hazard situations.
- Investigate suspicious persons on hotel property.
- Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.
- Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
- Comply with state regulations and hotel guidelines for handling intoxicated guests.
- Report to scenes of vehicles accidents/thefts and document specified information.
- Coordinate lost and found items program. Document, organize and store all lost and found items given to Loss Prevention; document guest inquiries for lost items and coordinate return of lost items to guests.
- Monitor surveillance cameras.
- Supervise the entire Loss Prevention staff assigned to the shift.
- Manage all fire alarms and emergencies within the property.
Qualifications
- 2 years experience in security/loss prevention
- 1 year experience in similar role
- Previous Hotel, Law Enforcement, or Military experience an asset
- Law enforcement proficiency certificates an asset
- Previous guest relations training in hospitality an asset
- CPR First Aid certification required
- High school graduate or equivalent vocational training certificate
- Fluency in English both verbal and non-verbal
- Computer literate in Microsoft Window applications
- Knowledge of local laws, investigative methods, fire safety, and Health & Safety programs
- Highly responsible and reliable
- Strong interpersonal and problem solving skills
- Ability to work cohesively as part of a team
PHYSICAL ABILITIES
Essential:
- Endure various physical movements throughout the work areas. Including property patrols, walking and stair climbing.
- Reach 1-2 feet.
- Remain in stationary position for 2-4 hours throughout work shift.
Additional Information
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities