Assistant Front Office Manager

Accor · Avista Grande Phuket Karon

Company Description

Avista Grande Phuket Karon - MGallery is a luxury 5-star boutique resort nestled near the green hills and a two-minute walk from Karon Beach in Phuket, Thailand. It features 159 rooms and suites, a large outdoor pool with a swim-up bar, an award-winning restaurant, and a full-service spa.

Resort Overview

Style: Sino-Portuguese design celebrating local tin-mining heritage and island history.

Location: 38 Soi Luang Phor Chuan Soi 1, Karon Beach, Phuket.

Rooms: 159 spaces with mountain, pool, or sea views; select suites include direct pool access or private terrace whirlpools.

Amenities & Highlights

Dining: Portosino restaurant serving local and international cuisine alongside an extensive breakfast buffet.

Pool & Leisure: Sparkling outdoor swimming pool, swim-up bar, poolside bar, and specialized floating breakfast experiences.

Wellness: On-site spa offering deep-tissue massages, aromatherapy, and body scrubs, plus a fitness room.

Family & Extra Perks: Free children's club, games room, library, and Thai cooking classes.

Job Description

What you’ll do…

Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
Supporting and deputising for the Front Office Manager in Head of Department tasks, particularly during their absence
Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick-ups
And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams.

Qualifications

What we’re looking for…

Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must.
Passionate about team development and a demonstrated experience in coaching and developing your team.
You’ve got plenty of experience dealing with different types of requests successfully.
If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
Individuals. You’re looking for a place where you can be you; no clones in suits here.
Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
You’re not precious. We leave our egos at the door and help get stuff done.
You’re up for doing things differently and trying (almost) everything once.
If we got stuck in a lift together we’d have a good time and share a few laughs.
You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

Supervise daily reception, check-in, check-out, and guest service workflows.

Resolve guest concerns quickly, professionally, and with care.

Train, coach, and schedule front office team members.

Monitor room inventory, occupancy, and yield management to help drive revenue.

Act as the shift leader or hotel representative when the manager is away.

Coordinate with housekeeping and maintenance to ensure clean and ready rooms.

More jobs at Accor · Operations jobs in Avista Grande Phuket Karon