Duty Manager
Accor · Cairo
Company Description
- "Why work for Accor?
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
- By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
- Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.
- Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere
- Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments
- Manage guest relations, addressing concerns and enhancing overall satisfaction
- Coordinate with various departments to maintain seamless communication and operations
- Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue
- Conduct regular team meetings and training sessions to improve performance and motivation
- Ensure compliance with company policies, local regulations, and safety standards
- Handle emergency situations and make critical decisions when necessary
- Prepare and analyze reports on key performance indicators
- Continuously seek ways to improve guest experiences and operational efficiency
Qualifications
- Proven experience in a similar role within the hospitality industry
- Strong leadership and team management skills
- Excellent customer service orientation with a friendly and empathetic approach
- Detail-oriented with the ability to multitask and work efficiently under pressure
- Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS
- Strong problem-solving skills and ability to make quick, assertive decisions
- Excellent communication skills, both verbal and written
- Financial acumen for managing rates and overbooking strategies
- Flexibility to work varying shifts, including nights, weekends, and holidays
- Bachelor's degree in Hospitality Management or related field preferred
- Fluency in English; knowledge of Arabic or other languages is a plus
Additional Information
- Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
- The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs and ramps.
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.