Airport Representative

Accor · Phu Quoc

Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance.
Maintain detailed knowledge of all facilities and services offered by the hotel.
Communicate with Front Office team on shift and any other Department for all guests to be welcomed at the airport and ensure transportation is arranged.
Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
Assist departing guests in pre check in, ticketing and baggage clearance.
Maintain a good relationship with airline personnel, immigration and custom officers.
Provide every assistance to passengers affected by layovers.
Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance.
Establishes and maintains effective employee relations.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
Attend all briefings, meetings and trainings as assigned by management.
Report for duty on time wearing clean and complete uniform at all times.
Maintain a high standard of personal appearance and hygiene at all times.
Perform any other duties which may be assigned by the management.

Minimum 1 year of experience in a similar capacity or minimum 2 years of experience in the area of guest services
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage.