Bellman
Accor · Putrajaya
Company Description
We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.
SALARIES AND BENEFITS
- Competitive Salary
- Duty Meals provided
- Medical Insurance Provided
Job Description
We are seeking an enthusiastic and detail-oriented Bellman to join our dynamic hospitality team in Putrajaya, Malaysia.
- Welcome all guests and residents with warmth and professionalism, providing directions and personalized recommendations for hotel facilities and local attractions
- Supervise and participate in the handling, storage, and safekeeping of all incoming, outgoing, and stored baggage with meticulous attention to detail and care
- Coordinate and support guest arrival and departure experiences, working collaboratively with the doorman, reception teams, and housekeeping staff
- Monitor valet parking operations, taxi queues, and hired car services according to established priorities and procedures
- Address guest inquiries and concerns promptly with empathy and professionalism, escalating security incidents or complaints to the Duty Manager when appropriate
- Maintain the hotel entrance and driveway operations in accordance with established service standards, safety protocols, and code of ethics
- Promote in-house facilities and hotel services to enhance the guest experience and drive operational efficiency
- Ensure all tasks are performed in adherence with workplace safety, health policies, and security procedures
- Work closely with colleagues across all departments to deliver personalized and efficient service encounters
- Maintain the security and confidentiality of guest and hotel information at all times
- Perform additional duties and responsibilities as assigned by management with flexibility and initiative
Qualifications
**Knowledge and Experience**
- Relevant experience in the hotel industry or hospitality sector
- Demonstrated knowledge of hotel operations, facilities, and guest service protocols
- Strong interpersonal and communication skills (verbal and written)
- Proven ability to assess and address guest and colleague needs with empathy and professionalism
- Excellent problem-solving and analytical abilities with sound judgment
- Ability to work effectively under pressure while maintaining composure and professionalism
- Strong organizational and prioritization skills with the ability to manage multiple tasks simultaneously
- Self-motivated with excellent initiative and the ability to thrive in a dynamic environment
- Physical fitness and stamina for handling baggage and standing for extended periods
- Flexibility to work varied shifts, including evenings, weekends, and holidays as required
- Comprehensive understanding of security and confidentiality protocols for guest and hotel information
- Ability to embrace and respond to change effectively and positively
- Multilingual capability (particularly English and Malay) is highly desirable for the Putrajaya location
- Customer service orientation with a focus on delivering exceptional guest experiences
Additional Information
- Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.
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