Room Attendants
Accor · East Melbourne
Company Description
Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
- Hospitality is a work of heart,
- Join us and become a Heartist®.
Job Description
The role will include (but not limited to):
- Clean guest rooms, storage areas and corridors as allocated to the required standard.
- Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
- Report any lost property following correct procedures.
- Carry out programmed / regular cleaning duties as allocated.
- Ensure guest laundry is handled in line with Hotel policy.
- Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
- Ensure all department eqipment is maintained to a high standard.
- Assist with regular equipment stocktaking.
- Ensure the security of keys and guest rooms at all times by adherence to security procedures. Report any suspicious persons or items to Supervisor.
- Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers’ instructions.
Qualifications
Our ideal candidates will have (but not limited to):
- Time management skills with the ability to multitask.
- Good interpersonal skills with ability to communicate with all levels of team members and Guests.
- Strong focus and passion for hotel operations.
- An ability to understand and navigate complex stakeholder environments.
- Sound understanding of emerging trends in the industry.
- Demonstrated ability to coach, mentor, develop and inspire teams.
- Confident and articulate communication, negotiation, relationship and networking skills.
- Strong personal integrity.
- Entrepreneurial spirit with drive, ambition and high level of energy.
- Flexible and able to embrace and respond effectively to change.
- Role model in Accor values and Heartist culture.
Additional Information
Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.